Jared
Good start, poor finish
Good Start: Drop off of car was good. Easy to find - promptly greeted - only short wait for van to leave for the ship. 10 minute trip to the port. Poor Finish: Per the instructions, we contacted Park by the Ports when we knew we would be off the ship. They said the van would be there waiting for us. Since our luggage was being removed by Carnival to the waiting and by the luck of the draw, we were the second to the last group off the ship. When we got a luggage and arrived at the pick up point, other Park by the Ports customers were waiting for the van. After an hour of waiting, we called and they said a van had already been by there (a flat out lie). The other customers tried calling and would only get a recording. Several more phone calls and finally they said they were on their way. Wait time - almost one hour and twenty minutes. Needless to say, us and the other customers were not happy, waiting for what is a 10 minute ride to and from Park by the Ports. Apparently they were having employee issues judging from a few conversations we heard. Would not use them again - Unreliable and not forthcoming!
Response from Park By The PortsOct 9, 2015
Hi Jared, Thanks for the review! I can imagine it's tough being the last ones off of the ship having to wait longer than anyone else. The only thing is we have had zero employee issues, I had no missed calls or voicemails, & passengers were going to & from all day to both ships so it's weird. Regardless I want to apologize on behalf of my team & I for not living up to our standards and causing you a great inconvenience. FYI to any future customers reading, our best advice is to disembark early to avoid any delays. After 10AM the shuttle wait time goes from 20 min to 40+ depending on how heavy the traffic becomes.