Park ResortsReviews of park-resorts.com

Our stay was at Breydon Water Burgh Castle Norfolk, 3 generations in a touring caravan. The pool was good although overcrowded and visits were therefore time limited. The Gym equipment was better than expected but lack of any ventilation made it very uncomfortable. The only shower option at the gym was an open unisex shower which also served the entry to the swimming pool, less than ideal after a workout. The entertainment area and children's playground area was good and very popular. There were clothes washing and drying machines in a designated laundry area but unfortunately there were no dedicated facilities to wash out clothes by hand - the only option was the wash rooms or the dishwashing area, very unsatisfactory. The toilet/shower block left a lot to be desired. The tiled floor was covered in a blue plastic covering with holes in it so that any dirt walked into the toilet block remained stuck in the plastic covering. On an 8 day stay we saw the plastic covering removed and washed only once. It was disappointing that there were no toilet brushes available to provide an acceptable state of cleanliness of the toilet for the following user. The size of the toilet/shower facilities on the touring/camping field was inadequate for the number of campers and the level of cleanliness could be much improved. The camping pitches were not separated by any walkway so that campers walking to the toilet/shower block walked through our pitch and that of our neighbour in a constant stream, even when we were having a meal outside. This could be easily solved by the provision of a marked walkway to provide access.

Poor maintenance High Charges very slow to resolve disputes

My stay was very good here , all the family enjoyed the stay very much !I rented the platinum caravan and it had everything except iron and hair dryer witch was very frustrating for the girls that’s why I can’t give 5 star and I asked for one and they didn’t give it to me not impressed about that but everything else good swimming pool clean , bars had drinks and food also lots for the kids to do definitely recommend but bring your own hair dryer and iron

SKIPSEA SANDS CARAVAN BRIL AREA LOVELY BAR AREA AND STAFF GREAT ........THEN WAS LET DOWN TERRIBLY HAD A MEAL IN THE RESTAURANT ORDERED STEAK 3 OF US MINE CAME IT WAS NOT COOKED AS I ASKED FOR ALSO ONLY 10 PEAS UNLIKE MY FRIENDS THEIR PLATES HAD MUCH MORE ON . I TOLD THE WAITRESS SHE TOOK IT BACK .BUT CAME BACK AND SAID THEY HAD NO MORE STEAKS I WAS OFFERED NOTHING ELSE .... THEN SHE SAID I COULD HAVE A DRINK WHAT NO WAY I HAD PAID £14 FOR MY MEAL I WANTED MY MONEY BACK BUT WAS REFUSED A REFUND THE CHEF CAME OUT SAID IT WAS COOKED THE CORRECT WAY HE INSULTED ME DISRESPECTED ME AND SAID NO TO A REFUND I DEMANDED A REFUND HE WAS ARRAGNT RUDE AND SPOKE TO ME LIKE I WAS GABAGE .....IT CAME ACROSS TO ME HE HAD NO RESPECT COS I WAS ONLY A HOLIDAY MAKER NEVER WILL I OR MY FRIENDS OR MY FAMILY GO AGAIN WE ALL ADD UP TO 40 PEAPLE THEY HAVE LOST BECOUSE OF THIS MANS ATTITUDE NOT THIS YEAR MAYBE NOT NEXT BUT WITH THIS ATTITUDE IN THE FUTURE THIS CARAVAN PARK WILL CLOSE WITH STAFF LIKE THIS MAN SERVING FAMILIES AND SPEAKING THIS WAY TO THEM THEY WILL STOP GOING AND THIS PARK WILL DEFF SHUT DOWN AND THEY WILL BE OUT OF WORK WONDERING WHY THIS HAS HAPPENED ???? Sickening I STOOD MY GROUND I WOULD NOT BE BULLED I GOT A REFUND ....I SHOULD NOT HAVE HAD TO FIGHT FOR MY RIGHTS AND BE TREAT THIS way ??????

Just returned from this park after a 5 day break. Had a Ranworth caravan for 8 but this was nothing like the pictures online or in the brochure. Overun with ants - shower room stank of urine - tv was of laptop screen size - no privacy in living area once curtains were opened. Pool rather a boring area for kids. Left disappointed by whole experience. Would not book here again.

Having booked a 5 day break during May half term for my daughter, her husband and my 5 year old granddaughter at Highfield Grange in Essex for a mini honeymoon. I am very disappointed at their attitude towards my complaint. Prior to their holiday I contacted the site to inform them that this break had been booked for their honeymoon and to made sure everything was ok for them when they arrived. But unfortunately it wasn't, shortly after they arrived there was a power cut on site, which meant that they had no power to heat the hot water for showers, the fridge freezer didn't work so all the food that they had put in there was ruined, lights worked, no entertainment, and the swimming pool was closed. Not great when you are on a budget and in a caravan with poor weather with a 5 year old child. To top this the double bed in the bedroom had three broken slats which meant the bed sagged badly, and was extremely uncomfortable, so much so that they decided to sleep on the floor in the lounge area. The shower was also broken and wouldn't stay up so to shower they had to hold the shower head in place. When I was informed by my daughter of the problems I suggested that she go to the reception and log a complaint immediately. I also telephoned the site and made a complaint as i booked the break for them. But like my daughter had already informed me they weren't interested and seemed to find the power cut a funny issue! No additional entertainment was put on for children, or vouchers given for them to get some food, especially as they were able to cook on site in there caravan. I eventually received a letter from the site offering my £50 off of our next holiday at Highfield Grange!!!! absolutely disgusting, no compensation for no entertainment, swimming pool, food that was lost or indeed the inconvenience that they suffered on their honeymoon!! I would never go back to a ParkDean Resort again, and i am appalled at the way this complaint has been brushed aside.

Just come back from Todber Valley It is a lovely clean park with beautiful scenery. It is a clean quiet park would definitely go back

We stayed at seafleet near Louth setting was lovely but the shop was only open from about 9.30 Monday to Thursday 8,30 till 3 Friday to Sunday the swimming pool never opened and the laundry room was in the same bit as the shop so couldn't use that if you needed to we played for an upgrade for four adults nice new caravan but small when I question the upgrade they said the upgrade was for double glazing and heating but all caravans have heating yes it was a sun 9.50 holiday but we payed to upgrade that's why only one star going to another one in September (played for before we went on this one) let's hope it's better