Park ResortsReviews of park-resorts.com

I booked a 3 night camping stay at Ty Mawr in North Wales. The holiday was booked in my name but unfortunatly I was unable to make it on the first day due to work commitments. I contacted Parkresorts through web chat and asked was if it was ok for my family to arrive on time and I would arrive the day after. The representative insisted I change the name of the lead person on the booking and there would be an admin charge of £20. I thought this was unreasonable. The representative insisted that unless I paid the admin charge my family would not be allowed on the site. As a matter of principle I said I am not paying it as I don't believe it was reasonable for a 3 night camping stay with 2 dogs that I paid £125 for. I asked for a contact address via email or postal address to complain however I was informed that no option was available to contact them via any method other than online chat. I am not impressed with this Company and think the customer service is the worst I have experienced in quite sometime. I will not be making any future bookings.

Me my wife and a friend went to California Cliffs on the 30th October it was like being at Glastonbury mud and squad every where nobody can do any thing about that. I watched the video on the cleaning by Park Dean and expected the caravan to be spotless wrong the seating was very badly stained the cooker and microwave was dirty the toilet seat had urine stains on the underside we cleaned it but on Saturday night my wife went to bed she put her hand bag on the floor and thought it felt funny she got a torch to find hard dry dog faeces along side an under the bed total horror we booked this as a none pet caravan. There was a form in the caravan saying who had cleaned it and who had inspected it we think they should both go to Specsavers and get a good reprimanded I personally if I employed people like that I would sack them not a good advert for the company a lot of people would not go back. It was very unfortunate never had a major complaint in the many years we have holidayed 8 or 9 times a year we look forward to next year we will give them another chance before we look elsewhere.

Caravan very dirty smell of wet dog disgusting! Human hair/ long white dog hair in caravan & now on my clothes. Terrible smell in bathroom used 1 bottle of bleach & 1 packet of wipes in 4 days Walls of caravan covered in hair dirt & stains. Dirty mop/ mop bucket/dirty washing up bowl Toilet entrance in pub doors dirty dirty dirty. Soft play is just a battle ground for kids Beach stinks Queue in pool to get changed is long The staff are lovely and food in pub is quite nice . Kids love the entertainment

After my initial complaint about our holiday ar Birchington Valw which I had previously put on this site,I made a further complaint to customer services,which was passed on the the site manager,but my complaint was just dismissed with a wer Sorry!!! Not good enough, So if you want to stay in a caravan with a overwhelming stink of urine,not enough untencils,not very clean, and even leaving the holiday one day earlier because you cant stand the smell any longer,If you want to sit in the sun outside in the sun amidst loads and loads of cigarette but,BIRCHINGTON VALE IS THE PLACE TO GO.if you want a nice comfy clean sweet smelling van DONT GO TO BIRCHINGTON VALE. Or f you expect any resolvement from customer service DONT GO TO BIRCHINGTON VALE.

We stayed at Whitley Bay. Unfortunately it's right on top of a main road, so no peace and quiet. The swimming pool is old and there's only one with no slides or a baby pool. The food is nice but pricey, £15 for a steak, £10.95 for a burger. The staff were very friendly and nice, so can't fault any of them. Whitley Bay on the hole was a lovely place. Not overly much to do but had some lovely walks and the beach is very long and nice on a dry day.

Stayed at thorness bay, Isle of Wight. Just one night camping with my two young children. Was a spare of moment booking, weather was nice, Easter break, live on the island so thought why not. We’ve stayed on the site many times before and go camping here every year. We choose this park as it’s beautiful location, small, quite and normally very family friendly. Not on this occasion. Upon arrival at reception very friendly and helpful staff and manager (or team leader) said great to have returning people and I should leave a review. So I will. First thing is the lack of maintenance in the main toilets (male) in the entertainment complex. Very dirty, ridiculous strong urine smell and hand dryers not working. This was not the main problem though. It’s Easter weekend and the majority of people camping was young families. On the pitch opposite us was a group of around 8 adults with a couple of children. They were so loud all day and until early hours of morning. Music, shouting, very drunk and the bad language was unheard of at top of there voices, f this, c that. My children and I imagine others trying to sleep and asking why are they being like that and I understand that you are Ment to have fun on your break but this was unacceptable behaviour for a small family p park. The distribution could of been heard any where on the park. Doesn’t the park have security patrols? Spoilt a nice family short break completely. Been going here for many years but won’t be returning. Shame

I am sure there are some sites with parkdean that are lovely however Ashcroft in sheerness is nit one of them. We feel we did not get the van that we had paid for, it was dirty inside especially the shower and toilet. Spare pillows were filthy.entertainment for children was very poor. No sparky nor his crew. Activities in the pool area did not run all week. No activities offered as entertainment throughout the day for children as advertised. Security questionable. Understaffed due to staff to staff and resident fighting. If I had not experienced my self I would not have believed how poor the site was. Very warm weather however outside pool was not open all week with no reason being given when questioned. Really miserable end to my grandchildren’s summer holidays. Tried to speak to the manager however he did not get back to me all week, we left earlier than we planned because we were just fed up with the experience, I called head officer costumer service before my trip and was passed on to the cv team at the site that suggested I experience the site myself rather than accepting all that been negatively written about it. Unfortunately most of the negative reports where spot on. We would never return to this site however we are open to parkdean offering us the use of another site an experiencing what they say they offer, I am still waiting for the head office to return my initial complaint contact, my visit was at the end of August and I have not heard a thing since.

Just arrived back from PARKDEAN Hayling Island ... We were dedicated a beautiful van the lay out was amazing only trouble was It STANK!!! I think who ever was in there just before us must have had a dog that was none to clean, My Wife spent ages using SHAK N VAC then hoovering i up as well as loads of air freshner!!! we also found the drink prices over the top but then they always are in these places!! but the biggest annoyance was the entertainment (or rather lack of it) for what we payed I wont going there again... so if you fancy over priced drinks and lousy entertainment then be my guest and good luck...