Park ResortsReviews of park-resorts.com

We booked a gold 2 bed caravan in early July for a 4 night stay. The caravan was infested with ants, and generally in very poor condition. I called the maintenance team who offered to send a cleaner (we thought this was done before we got there). There was also no bedding for the bed situated in the lounge area. On return we wrote to Park Resorts customer services and received a reply denying the caravan was below standard. I wrote again to say I wasn’t satisfied with the response - they didn’t bother to respond. We have visited this site many times over a number of years, never again

Just got back today from Mersey island park resorts , the caravan which was a gold was very nice which was a good start but we went over to the boat house for a meal totally disappointed ☹️ I found the bar staff not very friendly when we got our meal my husbands was steak and ale pie the pastry on the pie was so hard you couldn’t cut it and the dinner was un,eatable as was mine when u pay nearly £17 a meal it’s not good 😡 of course I no nothing will done but won’t stay with them ever again

Cancelled a stay after being told I would not be charged, then had the full amount taken out of my bank. They lie and do not reply. Book direct and do not use.

Arrived for a 3 night stay and on locating my allotted caravan I noticed there was a chalet directly next to my caravan right outside the front door that looked as if it had been hit by a missile. It was derelict falling apart and awaiting demolition. Looking out of my caravan window brought a site you would see on the worst of council estates. How this booking can be in line with their and I quote 'High standards' is beyond me. Not a single employee with a grain of customer care awareness would be happy with it if it was given to them. I was informed there was no alternative caravan available and I was refused a refund.

I booked a 3 night camping stay at Ty Mawr in North Wales. The holiday was booked in my name but unfortunatly I was unable to make it on the first day due to work commitments. I contacted Parkresorts through web chat and asked was if it was ok for my family to arrive on time and I would arrive the day after. The representative insisted I change the name of the lead person on the booking and there would be an admin charge of £20. I thought this was unreasonable. The representative insisted that unless I paid the admin charge my family would not be allowed on the site. As a matter of principle I said I am not paying it as I don't believe it was reasonable for a 3 night camping stay with 2 dogs that I paid £125 for. I asked for a contact address via email or postal address to complain however I was informed that no option was available to contact them via any method other than online chat. I am not impressed with this Company and think the customer service is the worst I have experienced in quite sometime. I will not be making any future bookings.

We booked an upgraded caravan at barmston beach on east coast as per illustration on booking form expecting a nearly new immaculate caravan we got an old probably 10 yrs old caravan wich was run down with many niggly faults asked to be moved to what we had ordered were told it was what we ordered it clearly was not was offered 2 alternatives but niether were suitable site is run down with many old vans some covered in green alge woul definately say book someswhere else regarding response this reply looks to me like a standard printed letter sent with no regard by people who have no repect for customers who expect value for money as long as they get theirs advertising illustrations to decieve and scam people knowing full well they wont get what they expect

Still waiting for a refund for my September "holiday", in a caravan so filthy,we couldn't stay. First reply "sorry to hear you are unhappy blah blah blah,but no refund. I complain to next level" no refund because you stayed on park " no we didn't "no refund because you didn't stay and give up a chance to resolve the issue " yes we did but staff were unable to Now it's "we are not giving you a refund because you bragged about complaining and getting money back?" I've asked for a copy of phone call. The staff at this park ,told us they'd had a group of visitors who smashed the caravans up I told her I'd had similar experience at another local holiday park,so I had to leave and claim a refund. That is not grounds to refuse a refund this time. Throughout numerous communications,no one has denied that the caravan was dirty,or that they told that unfortunately I had come at the end of a long busy season or that the staff member had told me about the group of people smashing the caravans up. They are refusing to commicate anymore.

Don't waste your hard earned money at park dean Vauxhall park paid nearly a grand for a week holiday the accommodation was not fit for purpose it was full of mould and dirty the floor was caving in in places and the cooker was broken it was dirty and mouldy everywhere customers service came and cleaned the mould away to then give us more mouldy curtains and net curtains complained again and they did nothing me and my family were ill due to this and my son had it worse due to asthma not only this we had constant power cuts all day we have complained to the manager and customers service and keep being ignored would deffo not recommend and will never go there again