Paradigm Health & WellnessReviews of paradigmhw.com

Excellent customer service, fast shipping.

Excellent customer service! Very quick to respond and send the requested parts for a stationary bike.

I needed a few replacement parts for my stepper. Customer service at Paradigm Heath and Wellness were very helpful and professional. Parts arrived much faster than expected. Very pleased with the experience, great company to deal with . Thank you!

In setting up a home gym we purchased a Paradigm Exerpeutic Magnetic Upright Exercise Bike with Heart Pulse Sensors. Love it! But we didn't realize that exercise bikes can come with seat handlebars and back support. Since we love the exercise bike we wanted to keep it and just add the seat handlebars. Luckily I had the opportunity to work with one of Paradigm's customer care folks who helped me work out the purchase of the parts needed. I was refused such parts by other sources so I was delighted. The parts fit well making the exercise bike more comfortable to use. (We were aware that such alterations negated the warranty on the bike.)

1. Product setup instructions - these were about the best set of instructions I have ever had to work with - only exception was near the end, where not enough info was provided to ensure the seat was properly adjusted - although minor, it caused the tracking of rows to fail, ergo there was a lack of proper Quality Testing 2. The website for creating a Support Ticket failed to acknowledge the ticket was received - this lead to several wasted efforts on my part to get any service, to the point I complained and abandoned the search for help - I resigned myself to return the product 3. 2 days later, confirmation was received that the Support Ticket was processed 4. Following the instructions from the Support Ticket which included a video of common problems with setup, I discovered the exact issue and spent a considerable amount of time filling out the form to replace a part 5. The part did come approx. 3 days later 6. As result, the product was not returned 7. unexpectedly, there was a Heart Monitor that came attached to the outside of the Carton. The Heart Monitor is an excellent addition to the whole experience with a website that allows for watching videos of rivers and trails while rowing 8. Final statement, Paradigm would do well to source manufacturing anywhere but China. Had it been clear this was Made in China, the sale would never have been made. There are many other countries that can provide manufacturing under license. I would have paid more $$$ to avoid supporting the Chinese economy

I bought my rowing machine from Amazon, and as numerous reviews attest, it arrives as a very well packaged product. Instructions for assembly were straightforward and product went together easily. One part was damaged on arrival, but simply scanning bar code on the assembly instructions, a guided email with photos and a few days later the replacement part was delivered. An easy painless experience.

My bench came with a missing part put they quickly sent me a replacement at no extra charge.

The phone did not work, but email got an instant response. The parts we needed were received in two days!