Paradigm Health & WellnessReviews of paradigmhw.com

When the item arrived the little wheel to extend the machine was missing. I called the company the following day and the gentleman on the phone was courteous and helpful during my report of the missing part. It arrived the vet next day. Great customer service and fast response to my request. The item is easy to put together and works wonders. This machine really helps relieve stress on your back. After only 15 minutes of use I got up and felt the relief on my lower back. I highly recommend this machine to anyone with back pain. It beats being upside down like a bat.

Great customer service, they honoured their warranty and sent me replacement parts without zero hassle and were very friendly about it. I will be definitely buying more of their products.

When FedEx delivered my machine it had a hole in the box and parts were missing. I contacted Customer Support and my missing parts arrived promptly. Thank you!

I recently purchased an Exerpeutic stationary bike to rehab a knee post surgery. The bike was working great but then a mechanical problem occurred. I contacted Paradigm customer service and received a quick response. The rep that I was working with helped to try and troubleshoot the problem which took several emails. Each time he replied quickly. The rep showed a great deal of patience and willingness to help. He was very courteous and professional and we got the problem solved to my satisfaction. I would buy from this company again.

Paradigm was very responsive to my issue and immediately provided service to remedy the issue to my satisfaction. I am very impressed not only with the quality of their products but the immediate service that they provide. I will buy more of their products in the future. I rate them the highest rating possible.

Fantastic customer service and product. Plastic part on an elliptical broke after many years, reached out to Paradigm and a replacement was shipped ASAP.

I don’t normally assemble stuff. That gene is recessive in me, a male. But I did assemble this rack and it was pretty easy. Like others have said, the assembly instructions are first-rate. Assembled, this rack is strong and stable on a concrete floor in the garage. Annoyingly, the box was missing a bracket so I had to wait four days to receive the missing part. I just don’t understand why companies don’t weigh bags of parts to see if they are underweight and therefore missing something. I emailed customer service last Saturday, got a reply plus tracking number on Monday and received the part today. 30 mins later and it’s fully assembled. I’ve been putting off buying a squat rack for years and now that I have this one, I realize how foolish that decision to delay was. Just buy this rack!

I had a slight issue with my Exerpeutic 975SL inversion table, due to the fact it came with no instruction manual. The reason I gave 5 stars, was due to the customer service received. After discovering I had no assembly instructions, I contacted Paradigm, they immediately emailed me a PDF file, and FedEx’d a hard copy to my home. I’ve been using gravity inversion therapy for back pain, over 30 years, the Exerpeutic table is by far the most comfortable and effective machine I’ve ever used. Why pay $100-$200+ extra, for the heavily advertised, “as seen on tv” inversion system, when you can get something every bit as effective, and immensely more comfortable, at a much better price?