Paradigm Health & WellnessReviews of paradigmhw.com

Just received a replacement seat for my five year old Exerpeutic stationary bike and it’s perfect. Got my moneys worth out of the original seat and I’m fixin to break in the new one in a bit :)

After scouring Amazon and the Web for a specific part for my very old ProGear Cross Trainer, I noticed the sticker with a support phone number on the frame. I was directed to an email, and the part was quoted, billed via PayPal and shipped reasonably fast. Very satisfied that I did not have to recycle my old machine, which has lots of life left!

I had a very positive experience. Paradigm has execellent customer service. I bought a rower 3 years back. The chain broken off when I was working out. Based on the reviews, I thought the situation was unsalvageable. But I thought I will send an email in any case. I was delighted to receive a follow-up mail asking for what the issue is and pictures. When I asked for what part number to order, I was pleasantly surprised that Paradigm already shipped me the replacement part! Now, this is excellent service - prompt response, how-to-videos and also taking care of the broken parts even several years after I bought it. I am so glad that I was able to get this fixed and resume my workouts. Highly recommend!

My dog chewed through one of my bike pedals and John made the replacement process so easy despite the fact that I purchased their product on Amazon! Thank you so much John!

When I called to report a problem with my exercise bike's console there was no hesitation in sending out a replacement. Very happy with their response.

I purchased the Fitness Reality X-Class Light Commercial High Capacity Olympic Power Cage over four years ago and have been lifting heavy on it ever since. I love this rack, super solid and well-crafted. Recently after 4 years of heavy, weighted dips, one of the dip bars bent slightly where it attaches to the rack. I emailed Fitness Reality about this and within two hours I had a reply stating that they had a new one on the way to me already. Outstanding customer service! I will continue to purchase and recommend these high-quality, affordable products. Using them has helped me achieve the best physique of my life as well as the priceless myriad of other health benefits that come with a dedicated workout routine, not only physical but mental, emotional and spiritual health as well. The dedication and patience learned through lifting weights can't help but spill over into all other aspects of life, improving overall quality of life to something I never would have expected. Thank you, Fitness Reality for helping to change my life!

I filled out the part I needed for my rowing machine (plastic wheel for rowing machine seat) online and in less than a week, I had the part at my door (a whole new seat assembly)! No questions asked, no hassling! Very easy to work with!

When the item arrived the little wheel to extend the machine was missing. I called the company the following day and the gentleman on the phone was courteous and helpful during my report of the missing part. It arrived the vet next day. Great customer service and fast response to my request. The item is easy to put together and works wonders. This machine really helps relieve stress on your back. After only 15 minutes of use I got up and felt the relief on my lower back. I highly recommend this machine to anyone with back pain. It beats being upside down like a bat.