NordVPN C.
A simple review of the Rowing Machine
1. Product setup instructions - these were about the best set of instructions I have ever had to work with - only exception was near the end, where not enough info was provided to ensure the seat was properly adjusted - although minor, it caused the tracking of rows to fail, ergo there was a lack of proper Quality Testing 2. The website for creating a Support Ticket failed to acknowledge the ticket was received - this lead to several wasted efforts on my part to get any service, to the point I complained and abandoned the search for help - I resigned myself to return the product 3. 2 days later, confirmation was received that the Support Ticket was processed 4. Following the instructions from the Support Ticket which included a video of common problems with setup, I discovered the exact issue and spent a considerable amount of time filling out the form to replace a part 5. The part did come approx. 3 days later 6. As result, the product was not returned 7. unexpectedly, there was a Heart Monitor that came attached to the outside of the Carton. The Heart Monitor is an excellent addition to the whole experience with a website that allows for watching videos of rivers and trails while rowing 8. Final statement, Paradigm would do well to source manufacturing anywhere but China. Had it been clear this was Made in China, the sale would never have been made. There are many other countries that can provide manufacturing under license. I would have paid more $$$ to avoid supporting the Chinese economy