Tom G.
Horrible Customer Service
I've had a recumbent bike of theirs since 2020. I need a new seat for the bike. I sent an email and it failed to be delivered. So I tried calling. The first call I was put on hold and it dropped after 5 min of waiting. Second call, 5 min after the first, I was put on hold and dropped after 3 min. Third call, I didn't get the news that I had been specially selected for their $100 sales pitch. It put me on hold and when someone finally answered after about 3-4 min, they told me I had the wrong company. I find that hard to believe as I hit redial each time. This company apparently won't acknowledge their customers and doesn't understand the first thing about customer service. So, if you want to buy a piece of equipment with the knowledge that you will just have to throw it out if something goes wrong, be my guest and buy one of their products. If you actually want a quality experience, RUN as fast as you can to one of their competitors!