Pangama JewelryReviews of pangamajewelry.com

Response from Pangama JewelryDec 18, 2025

Thank you for sharing your feedback. We’d like to clarify that Pangama Jewelry is an independent brand and not affiliated with Pandora, which is clearly stated on our website. Our cancellation policy, including the 15-minute cancellation window, is outlined at checkout. If the items are not suitable once received, you are welcome to return them in accordance with our return policy. We appreciate the opportunity to clarify this and remain available via our customer service team should you need assistance with the return process.

Response from Pangama JewelryDec 18, 2025

Thank you for sharing your experience. We’d like to clarify that Pangama Jewelry is an independent brand and not affiliated with Pandora. This is stated on our website, and customers confirm their purchase details during checkout. All of our items are shipped with tracking, and delivery times may vary, especially during busy periods. Product sizes and engravings are shown in the product descriptions and images to help customers make an informed decision. Return instructions are not included in the parcel by default, as returns must be arranged by contacting our customer service team first, in line with our policy. Our team is always available to assist with returns or any concerns.

Response from Pangama JewelryDec 18, 2025

Thank you for sharing your experience — we’re sorry to hear you feel disappointed. Pangama Jewelry is an independent brand and not affiliated with Pandora. Shipping timeframes and processing details are provided on our website, and during peak periods updates can take longer than expected. Regarding the bracelet length, our listings include sizing information, but if the item you received does not match what was advertised, our team will review it and assist. For returns, please contact our customer service team directly with your order number and a brief note confirming the items you’d like to return, and we will provide the correct return instructions.

Response from Pangama JewelryDec 18, 2025

Thank you for sharing your concerns. We’d like to clarify that Pangama Jewelry is an independent brand and is not affiliated with Pandora. While our ads may appear in search results, our branding, website name, and checkout clearly identify Pangama Jewelry before purchase is completed. Our cancellation policy, including the 15-minute cancellation window, is clearly stated at checkout. Requests received after this window cannot be processed, as orders move quickly into fulfillment. Express shipping refers to the shipping method selected, not the cancellation timeframe. If the items are not suitable once received, you are welcome to return them in line with our return policy. Our customer service team remains available to assist with return instructions and next steps.

Response from Pangama JewelryDec 18, 2025

Thank you for your review. We’re glad to hear that you noticed in time and that your cancellation request was made within the 15-minute window. We can confirm that your refund has been processed and is currently pending with your payment provider, which may take a short time to appear in your Revolut account.

Response from Pangama JewelryDec 18, 2025

Thank you for your feedback. We’d like to clarify that Pangama Jewelry is an independent brand and not affiliated with Pandora. Our cancellation and return policies are clearly outlined at checkout. Return shipping costs are the customer’s responsibility, and refunds are processed once the returned items are received and inspected. Processing times may vary depending on the carrier and payment provider. If you have already returned the item, please contact our customer service team with your order number and proof of return so we can review and assist you accordingly.

Response from Pangama JewelryDec 18, 2025

Thank you for your feedback. We’re sorry for the concern this has caused. If your tracking link is not displaying updates, please contact our customer service team directly with your order number. They will review the shipment details and assist you with accurate tracking information and next steps. We appreciate your patience and the opportunity to look into this for you.