Logan O.
Won’t refund , Cheap chinese jewlery
Bought an item thinking it was a different website and noticed my mistake straight away and wrote an email explaining so i could cancel my order. it then took them a day to respond just for them to tell me they cannot cancel as all orders are shipped straight away which i find very hard to believe, then i asked for a return label for my item and they told me they do not provide paid return shipping and the return address is in china which would cost me €20 to return i asked for a closer address assuming they had warehouses but i was told that was the only address , then website states 30 day easy returns but i would have to say there is nothing easy about returning anything from this website , i now know why they chose a name close to the company i was trying to buy off , so they can get away with selling cheap chinese jewlery and making it so hard to return that it wouldn’t be worth doing it as most of the refund would be lost with the postage fees definitely do not buy from here.
Response from Pangama JewelryDec 18, 2025
Thank you for sharing your feedback. We’d like to clarify that Pangama Jewelry is an independent brand and not affiliated with any other company. Our cancellation window, fulfillment process, and return terms—including return shipping costs and return address—are clearly stated in our policies. While we offer a 30-day return period, return shipping costs are the customer’s responsibility, which is standard practice for many online retailers. We understand that return shipping costs can be frustrating, and our customer service team always provides the correct return instructions and support in line with our policy.