Panda DrumReviews of pandadrum.com

I ordered a PandaDrum on September 30,2025, for my grandchildren. I waited weeks and then emailed and was told it was back ordered. I asked for refund and never received it. This is a horrible company, no phone number for service, which is illegal for a public company. If you read the reviews , their are many others who have had the same issue. My bank is looking into them.

Panda drum pro is a wonderful instrument. Beautiful soothing sounds and so peaceful. Im using the drum with the 50 pro songs for meditation. A beautiful looking instrument too. I highly recommend panda drum pro to anyone looking for a beautiful peaceful way to meditate and enter a state of calm.

I purchased the Panda Pro. The G was a little flat but all other notes beautiful clear spiritual. I notified the company. Upon hearing my G they agreed and are sending me a new one. And I can keep the other. Which I will donate bWhat an excellent company. They truly stand behind their drums and even with the flat G. I have enjoyed the drum. A company you can trust A drum u can enjoy and leave your stress behind. Thank you

30 days post shipment and product not delivered tracking number does not work in their system. I have no idea if and when it will arrive. I have never done business with a company that provides false information on shipping times. I ordered the drum for my grandsons birth day. Disappointed to say the least. I plan to write to the Better Business Bureau and talk to my attorney after reading many similar reviews. Order date was listed as January 2026 and as of Feb 17th I have only received a message that it is on its way. Tracking number is useless.

I am absolutely amazed by the superior level of service I received from the customer support rep, Harvey Smith, of Panda Drum. He responded to my request quickly, solved my problem with an actual solution and literally stayed in my inbox until after the product was delivered, to ensure that the product was delivered to my satisfaction. In all my 30 years of being an adult, I had never had such amazing service....especially online....like this before. Please give this man a raise and place him in the highest level possible in your organization because it is clear that he truly CARES for the customer. As an HR professional, I can attest to this as a soft skill that absolutely cannot be trained and one that, over time and repetition, can make or break the reputation of an organization. Thank you for restoring my faith that an organization today can provide genuine, excellent service!!

I LOVE IT AND SO DOES MY 6 YEAR OLD WHO WATCHES INSTRUCTIONAL VIDEOS AND FOLLOWS ALONG.

I ordered the Pro for my wife and was very impressed by the quality of the drum. It came with a case that rivals most of the nicer soft case manufactures, a song book to get started and some pretty decent mallets to start out. The tone is clear and projects well for the size of the drum and is very comfortable to use with the shallow shape vs other Pan drums I’ve seen. Aside from the excellent quality of the drum itself I was lucky enough to have made a mistake in picking the correct color of drum when I ordered it, and reached out to customer service to change the color before they shipped it out. I got a reply within the same day and they went above and beyond to make it happen and kept me informed through the process. I haven’t encountered this level of care from any company that I’ve ordered any product from. The whole experience was impressive and I would highly recommend this drum/company to anyone!

While the communication between Sarah Evans and her team was fantastic, have to applaud her for also taking care of my friend's case received with a broken zipper. She just received a hard case in place. However a downside is waiting for shipment. Sarah mentioned there are 3 locations, U.S., Norway and China. We both lucked out with China (was not given a choice) and had to wait 16 business days to receive.