Shirts are good quality and arrived faster than I expected. One had a mistake in the type of shirt, which they immediately rectified at no cost. Thanks, Pamaheart!
Response from PamaheartJul 3, 2021
Awesome. Thank you for your support. Please contact us via email: [email protected] to get a special discount code for your next order <3 <3
HW
Harold W.
I’m still waiting for my t shirt
I’m still waiting for my t shirt, it’s been well over three weeks since I placed my order. Then today I received an mail asking if I would write a review. I would IF I ACTUALLY RECEIVED my order. Total cruel joke or I’m thinking it’s a scam.
Response from PamaheartJun 21, 2021
We are really sorry to hear that you haven't received your order yet. Unfortunately, due to increased orders for the Father's Day, the shipping unit has been overloading and is pushing every day to get your order in time. The respond time is being longer than usual because of the high amount of tickets. Please be patience!
Besides, could you also contact us and let us know your order number by our emergency email: [email protected] so we can take care of your issue ASAP. We are trying our best every day to make our wonderful customers happy.
Thank you and deeply sorry.
AD
Adam D.
Bad Ordering Experience / Slow Delivery / DONT RECOMMEND
Ordered these for wife’s 1st Mother's Day, 10 days before to be precise. Based on information online, both were scheduled to arrive several days before Mother's Day which is why I ordered them. Well, they did not and arrived separately. One half the order arrived 3 days after Mother’s Day and the other arrived a week later. Totally disappointed and would not recommend to anyone.
Response from PamaheartMay 26, 2021
Hello
We are really sorry that you have had such a bad experience. We understand that you are frustrated and would love to help make it up for you. During the high season of the year, orders are going out by a large volume and mistakes are more likely to happen. We are doing our best to make it right for lovely customers like you.
Thank you for being patient. Lots of love - Pamaheart
PC
Patrick C.
My order has not been fulfilled
My order has not been fulfilled. I am still waiting on the matching onesie for my mother’s day present to my wife on her first Mother’s Day. This is unacceptable and I want a full refund. Your website was a complete let down and did not meet your customers expectations. My wife was so sad that she could not celebrate her first Mother’s Day in the way we planned. I feel that it is more than reasonable to refund my order. Mother’s Day is long over. Please refund my order
Response from PamaheartMay 25, 2021
We are so sorry for this inconvenience. Recently, we have been partially shipping orders to help speed up our fulfillment process. But don't worry, the other is on the way.
I also sent you a tracking number via email. As the tracking number, you can get it by May 25th
Thank you so much <3
JC
James C.
order shirt and baby onesie for mothers…
order shirt and baby onesie for mothers day only got the shirt no onesie, still no contact from CS total garbage
Response from PamaheartMay 22, 2021
We are so sorry to hear that but we tried our best to contact you three times about no update on your tracking number of the onesie and we went ahead and ordered a replacement at no cost to you because the package may have been lost during transit.
However, these email cannot be delivered to your due to connection issues with the remote server or the recipient’s mailbox is full.
So, could you have another email to help us contact with you
Hope to hear from you soon
Thank you
FH
fred H.
Returns / customer service
I placed my order for a vneck henley tshirt, in dark grey for my wife. I got an email in the middle of the night CST to tell me that they did not have that color and offered another color. I responded asking them to cancel the order and I would look for another shirt. This took 3 emails back and forth, only getting a response from them in the middle of the night. Finally they stated that they now had the color and could ship the order. I realized at that point I had ordered a MIMA shirt instead of a MIMI shirt, so still asked them to cancel. Instead they offered to switch the shirt to Mimi, I thought this was great, but since it had taken over a week due to communications only coming in the middle of the night, i asked them to remove the expedited shipping cost. I had already missed my wifes birthday. They removed that cost for me. I received notification that the new order had shipped but could get on to check the status. Finally the shirt arrived and my wife loved it, until she put it on....it was too small! She always wears an XL but this she could not wear. Again I reached out to try and exchange the shirt, after all $55 for a tshirt, surely you could exchange it. NOPE! Another 4 emails(=4 days) to find out they will NOT do exchanges but very generous to offer to place a new order for you. This is my fault...LOOK AT THE RETURN POLICY, especially before spending this much money for a shirt you could have made locally for 1/2 the price. So why did I order if it is so expensive? Because I loved the website and some of the other things they sell, but I WILL find another company to order from for anything else. Their excuse is that these are customized, however they are NOT personalized so unsure how this shirt could not be resold as any other clothing orders placed on line. If this was made as Mimi Jane or any other personalization, I could understand but they are not. In my opinion this is just not a good practice. AGAIN, order carefully and read their policies!!!!
Response from PamaheartMay 22, 2021
We sincerely apologized for this inconvenience. However, our shirts are customized so we are not able to replace the item as the original order. But you know, we tried our best to support your change from Mima to Mimi shirt when your order was printed and refund you the shipping cost. So although we can't offer you replacement again you still support you to fix it
Hope that you can understand for us
Thank you
AN
Adele N.
Absolutely HERRENDOUS
Absolutely HERRENDOUS! I got an email the day before Mother’s Day stating the order was incomplete because nickname wasn’t complete! Then they released the shipment very late, and then only 1 shirt arrived and there should have been 2! I will NEVER order from this company again !
Response from PamaheartMay 19, 2021
We are so sorry for this inconvenience. Recently, we have been partially shipping orders to help speed up our fulfillment process. But Don't worry, the other is on the way.
Here is your other tracking number: 9274890259619200864526- USPS
Thank you so much <3
PP
Paris P.
Following up on my review from…
Following up on my review from earlier...only half my order arrived yesterday. Still no word on the other half. It is actually just an awful product, honestly save your money, horrible service and all you get is a generic stiff t-shirt that looks nothing like what they show on the site.
Response from PamaheartMay 19, 2021
We are so sorry for this inconvenience. Recently, we have been partially shipping orders to help speed up our fulfillment process. But Don't worry, the other is on the way. I will send you a tracking number via email
Thank you so much <3