PamaheartReviews of pamaheart.com

Not satisfied with the item. The one good thing is it hot here faster than said. The key chain looks very cheap. Only one side was covered with plastic shield. The cutting of the plastic edges isn’t even nice. The firemen idea is a great idea but you need to make it look better. A more finished look is necessary. It woulda been better if both sides had been covered with that clear shield. Not worth the money.

Your product is nice but your customer service is terrible. I placed and order and paid for 2 day shipping. I didn't learn that it takes 5 to 7 days for production and the its shipped. I sent 3 seperate emails trying to either cancel my order or change my shipping but nobody responded. If you do order from here, order it about 3 weeks before you need it

I paid for two day shipping and it's been over two days and my products haven't even gotten out of quality checking, what's the problem? I've emailed and asked for a refund of the 39.99 for two day shipping and haven't received a response to that as well. So far your company is bating Zero.

I placed my order for a vneck henley tshirt, in dark grey for my wife. I got an email in the middle of the night CST to tell me that they did not have that color and offered another color. I responded asking them to cancel the order and I would look for another shirt. This took 3 emails back and forth, only getting a response from them in the middle of the night. Finally they stated that they now had the color and could ship the order. I realized at that point I had ordered a MIMA shirt instead of a MIMI shirt, so still asked them to cancel. Instead they offered to switch the shirt to Mimi, I thought this was great, but since it had taken over a week due to communications only coming in the middle of the night, i asked them to remove the expedited shipping cost. I had already missed my wifes birthday. They removed that cost for me. I received notification that the new order had shipped but could get on to check the status. Finally the shirt arrived and my wife loved it, until she put it on....it was too small! She always wears an XL but this she could not wear. Again I reached out to try and exchange the shirt, after all $55 for a tshirt, surely you could exchange it. NOPE! Another 4 emails(=4 days) to find out they will NOT do exchanges but very generous to offer to place a new order for you. This is my fault...LOOK AT THE RETURN POLICY, especially before spending this much money for a shirt you could have made locally for 1/2 the price. So why did I order if it is so expensive? Because I loved the website and some of the other things they sell, but I WILL find another company to order from for anything else. Their excuse is that these are customized, however they are NOT personalized so unsure how this shirt could not be resold as any other clothing orders placed on line. If this was made as Mimi Jane or any other personalization, I could understand but they are not. In my opinion this is just not a good practice. AGAIN, order carefully and read their policies!!!!

Out of 2 shirts I only received 1. I got my mom and mother-in-law both matching shirts for Mother’s Day on April 23 thinking most things get here in about a week but ordered two weeks in advance since it’s customized. Total was $56. The confirmation email only gives one tracking number assuming all items will be shipped together. The package that came only had my moms shirt in it. I need them both by Sunday. If it doesn’t come this week, I’m asking for a refund. This is not right. The website should’ve said it would’ve be shipped together and should’ve said when both would be here by. *Got a quick response back, which is nice. Hopefully, I'll get my other items soon and a tracking number for the 2nd shirt. I just wish they explained that on their website that not all items will be together or shipped and sent at the same time. Very frustrating now that I’ll have to go buy another gift somewhere else.

I have not received an update for my order placed on March 16. There is no update when I click confirmation and I am unable to track order. Would have appreciated an email to say the order has been delayed but nothing. Looking for full refund at this point. (If not already shipped) Update: Package was received today. My mom loved it but the fact I got no further updates after confirmation of order was pretty upsetting. I had no way of knowing if order was shipped or forgotten. Also the fact there was a response to this review before my email I sent earlier in the day says the company cares more about public reviews. Will not be spending money here again.

Placed an order on March 17 and haven’t received any information on the package or been able to track it. Super disappointed.

Placed a order... T-shirt wasn't the exact 1 I wanted but ordered it anyway. Found the 1 I really wanted on another site. Tried 3 time to cancel my order with no response. I just want to cancel my order. There is no number to call and talk to someone.