Tim E.
Late Order
I ordered 2 blankets in early Nov. as Christmas presents for my 2 daughters. One promptly arrived on Nov. 15th. I contacted customer service, to inquire about the 2nd blanket. It took over a month (Dec. 22nd), for the 2nd blanket to eventually show up. However, Pamaheart did work with me throughout the process. I think their shipping process needs improved, as looking at other reviews, it appears others have also experienced issues.
Response from PamaheartDec 30, 2022
Hi there, We're so sorry if you are not satisfied with our service. However, please note that both orders were marked delivered by the post office. Normally, we cannot replace/refund anything in this case but we have tried our best to replace a new one for you. The turnaround time during the peak season was obviously longer so we hope you could understand. Thank you and hope to serve you again soon!



