PamaheartPamaheart is listed under Clothing & Underwear in San Francisco, California.
Pamaheart (pamaheart.com) has 149 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Showing 47 reviews with 1 star · Clear filters
Jan D.
Still after months of waiting I haven’t gotten anywhere with these people. It’s horrible!!! Still waiting on my refund to my credit card. They said they would refund me but couldn’t refund to my original payment??!! Why the hell not? This is so weird. Please do not use this company it would be a big mistake.
maria A.
This company is a scam you need to be aware for not wait your money They are scammers
Tracy S.
I ordered 2 custom items and received tracking info. My package arrived, no packing slip and only one of the 2 items. The one item I received was the wrong size and according to the shipping both items were shipped. Cannot get anyone to contact me with these issues. Repointing and reversing charges on my card.
Response from PamaheartDec 10, 2023
Thank you for letting us know. We're so sorry if the shirt you received is not the size you want. However, it seemed like you accidentally ordered and paid for a small sweatshirt instead of an XL. Due to the personalized nature of the item, we're unable to offer refund or replacement for this shirt. If you want to reorder, we're happy to offer you discounts. About the other shirt, we have sent the tracking info to your email. Please understand that we shipped every item right after it's finished to avoid delay during the peak season. Thank you again for your understanding.
Emily P.
Ordered a sun catcher as a Christmas present and went to check on the order a couple weeks later only to see it had been canceled. No reason and no notification to me. So, now I need to scramble for a replacement in time. Update - than you for the reply, but I don't have any emails from you - and yes, I checked the spam folder. I also checked the shipping address and it's correct. So, unfortunately and I'm not updating my review.
Response from PamaheartDec 9, 2023
We sincerely apologize for the less than satisfactory experience you had with our service. Unfortunately, it appears that there was an issue with the shipping address provided, resulting in a delay of over 10 days for your order. Despite our attempts to contact you through the email provided, we received no response. Regrettably, as a last resort, we had to cancel the order and process a refund for your payment. We genuinely hope to have the opportunity to serve you again in the future and strive to provide a better experience. Your reconsideration of this review would mean a lot to us. Thank you once more, and we wish you a joyful holiday season!
carol G.
Ordered two custom items. Was charged for those items. I received an email that the items had shipped. The items never moved any further. Still shows as Label Created. I have tried to contact customer service but all you can do is email and get an automated response. I would love to know how all these people with the "great customer service" reviews contacted them. I would not recommend them to anyone. If I could give less than one star, I would. Oh, and mysteriously, their website it no longer available. Total scam!
Martin S.
Send out peoples orders in a timely manner. I’ve been waiting 3 weeks and still waiting. It was for a friend birthday and now I have no present for him
chip C.
My wife ordered a 60th anniversary cross for her parents anniversary. After reading more, she found out that it is very small and looks cheap. She tried to cancel the order and requested a refund but was Emailed the next day that the company does not give refunds. We will be telling people in the Texarkana Texas area if they see the name pamaheart, do not purchase.
Response from PamaheartSep 5, 2023
Dear Kellie Caskey, We recently reached out to you regarding your order PA218348 for the Diamond 60 Years Of Marriage Acrylic Plaque through email. We sincerely apologize for the negative experience you had with us. We would like to clarify that our production process begins once an order is placed and confirmed by the customer. Unfortunately, by the time you requested to cancel your order, the item had already been produced, making it challenging for us to accommodate the cancellation or provide a refund. However, we truly value your feedback and would like to address any concerns you may have regarding the product you received. To assist you further, we kindly request that you provide clear pictures of the product highlighting any defects or damages you have encountered. If there are any manufacturing defects or damages present, we will be more than happy to process a refund upon your request. We sincerely apologize for any inconvenience caused and genuinely appreciate your understanding in this matter. Please do not hesitate to contact us with the requested pictures or any additional information you may have. We are here to assist you and eagerly await your response. Best regards,
customer
This is miss leading looking at the date of becoming a dad what infant has a nickname for there dad. I thought the dad nickname was for contact info. It never showed me what the shirt would look like before it was ordered as ur site said it would show a preview of item. That is wrong for y'all not to correct issue after paying 40 dollars for a shirt that u spent a few dollars on. I will make sure to leave y'all some good reviews on social media and Yelp. The shirt I seen and ordered said dad on it. I was not aware the the nick name would be on the shirt. Thought ur website say want the customer to be happy with there purchase. And instead of replacing my item u want to offer me 30 % off so basically cover shipping and me pay again for a 15 dollar shirt for over 40 dollars. Do not order from this company. They're customer service is BS don't believe the website or the few good reviews those are probably from people the work there or own company.
Response from PamaheartJul 5, 2023
Dear customer, We are sorry to hear that you are not satisfied with your recent purchase and that you have encountered some issues with your customized shirt. We would like to clarify the situation and address your concerns. Firstly, we would like to inform you that our website offers various customization options for customers to create personalized shirts. This includes choosing the name or nickname that they would like to have on their shirt. We understand that not all customers may prefer to be called "Dad" specifically, and that is why we offer different options such as "Daddy" or "Father." Regarding the issue with your shirt, it seems that you may have mistakenly entered "DJ" in the "dad" section of the order, leading to the creation of a shirt with that nickname. Unfortunately, as this was a customization error on your part, we can only offer assistance with a 30% discount for a reorder. We apologize if you did not see this preview and were not aware of the nickname that would be on the shirt. We understand that this may have caused confusion, and we will work to improve our website to ensure that this is clearer in the future. We are committed to providing excellent customer service and ensuring that our customers are satisfied with their purchases. We apologize for any inconvenience caused and hope that we can resolve this issue to your satisfaction. Thank you for your understanding. Best regards,