PaintVibe.com - Paint By NumbersReviews of paintbynumbers.shop

Does anyone have contact info from this shop??? I have placed the order, paid, but then got the message that there is some kind of exception with shipment. I have no idea what this means, nor can I see where package is. I have contacted paintvibe.com on several occasions, through email and chat, but so far no response. I have no idea what to do. Anyone can help??

Product came damaged but most likely by the USPS. Emailed company with pictures and they agreed to send a replacement. Quick reply!

It’s been a very positive experience with Paint Vibe. When I received my canvas and paints it had been damaged during the shipping process along a knot in the wood (a weakness in the wood). The customer service staff from Paint Vibe worked with me to provide a replacement canvas, thereby helping me to solve the problem. Not every business provides this kind of customer support. If there is a problem with your order they will help you to fix it! It’s great!

Ordered using the Buy3 code to get the 4th free. On my end the code went through and showed evryhign was fine. They said I did not use code and they only sent 3 paintings. I messaged support right away and they would not send the 4th free paintng. I never would have ordered 3 ..I only did this to get the 4th free. I previously ordered 6 pairings with paint by Numbers shop and never had any problems. I thought this was the same company ....maybe it's not. Update: They eventually offered to refund 15% on my purchase which I appreciate.

First time I use Paintvibe services. At first, there was a problem...They cashed the amount for the order, then a mistake happened on their side and they closed my account saying my pmt did not pass trough. BUT...A week after, I got an e-mail from support, saying they found my pmt. So they make amend, and as a good faith reparation, they sent me the 2 custom I had purchased for free and only charged the 2 reg on the 4 I bought. Plenty excuses were made from them, they were really kind to me, and I can tell without a doubt they provide very good products. Good paint, canevas, package and the service is quick... For me this company is ex-aequo with Number artist for the 1st position in paint by number area. If they could join forces, they could crush competition in a heartbeat!

I loved their products. In this specific case, I had forgotten to use the coupon code when I checked out. I reached out to support through email and they helped me within 24 hours and gave me a refund. Very happy with the support I received. Great job!

Ordered a kit from paintvibe.com over 3 weeks ago, it said that it should arrive within 14 days but have not received anything. Support said they would look into it, however I heard nothing until I wrote again a week later. Support then immediately informed me that they could not ship to my country and refunded the order. Points for the fast reply the second time + the refund, but communication could have been a lot faster and it was frustrating to wait.

BEWARE Like a previous review I ordered a custom painting and am unable to finish it due to not enough paint. Emailed customer service to be told they can’t post liquids 🤷‍♀️I wonder how I got the paints in the first instance? I was also told to go to a craft shop to match the colour by “eye”. I have previously bought many canvases from this company and have been very happy, but what has changed? Has the company changed hands? I will not be buying from them again.