PacificspinsReviews of pacificspins.com

Response from PacificspinsApr 1, 2025

Hi Sara, Hope you are well and safe, Thank you for taking the time to share your feedback with us. We're genuinely sorry to hear about your recent experience, and we appreciate the opportunity to address your concerns. Reading your comment, I assume that you had an issue redeeming the welcome bonus offer. Unfortunately, the welcome free bonus is allowed only once per IP address, household, shared PC, etc. https://pacificspins.com/terms-and-conditions 7.1. General Bonus and Promotion Rules c. Each promotion is limited to one per player, family, address, credit card number, and shared computers (such as those in libraries, workplaces, schools, etc.) unless the casino management has granted prior approval. Verification of a player's identity might involve several forms of identification, including name, mailing address, e-mail, IP address, and credit card number. However, without your login information, we can't provide a precise answer to your concerns regarding your account. Thank you for your understanding! Kind Regards Daniel Moore Pacificspins Casino Management

Response from PacificspinsMar 26, 2025

Hi Simply Fly Fishing Utah, Hope you are well and safe, We truly appreciate you sharing your thoughts with us. Regrettably, we have not received the required login details, making it difficult for us to fully investigate your account and address your concerns. Based on your comment, it seems that you provided low-quality selfies, which may have caused your account verification process to take longer than usual. If you played with a bonus (without violating any casino or bonus rules), completed the verification process, and made a verification deposit if necessary, you would have been able to withdraw without any issues. Unfortunately, we cannot control players' actions. You were unwilling to wait for the verification process to be completed before withdrawing your winnings and ended up losing them, I’m sorry, but how is the Casino at fault? The estimated time for the account verification process is 3-5 working days. However, it typically does not take more than 48 hours if you provide complete documentation with a high-quality selfie. Missing documents or low-quality selfies will prolong the verification process. Calling us a fraudulent or illegal Casino seems a bit harsh, as your comment suggests that your frustration stems from impatience in waiting for the verification process to be completed before attempting to withdraw winnings that you lost by continuing to play. As mentioned before, without your login information, it's challenging for us to properly address your concerns. Thank you for your understanding. Kind Regards Daniel Moore Pacificspins Casino Mangement

Response from PacificspinsMar 25, 2025

Hi Derrell, Hope you are well and safe, Thank you for taking the time to share your feedback and login information with us! We appreciate the opportunity to address your concerns about your recent experience. Upon reviewing your account, we found that you violated the gameplay rules by playing the progressive game Aztec's Millions with your deposit bonus after completing the wagering requirement. Terms for your bonus were: - Value: 23% (10% on CC) - Wagering: 1x Deposit + Bonus - Max cashout: None - Min deposit: $20 - Max bet: No - Max bonus: $1000 - Allowed games: Non-progressive Real-Series Video Slots only (except 777) According to the Casino rules, the terms of the promotion remain in full effect until a withdrawal is made or a new action is started. https://pacificspins.com/terms-and-conditions 7.1. General Bonus and Promotion Rules t. Tournaments, Progressive Games, 777 slot, or any Live Dealer games cannot be played with casino bonuses unless stated otherwise. v. Once a bonus is claimed, its terms become immediately effective and remain so until a new deposit or bonus is processed, and after the bonus has been cleared from your balance. This also applies if your playable balance falls below $1, or if you deposit on top of your existing bonus balance. Any violations of the terms may result in all winnings being voided. All progressive games have a label warning to help players distinguish them from non-progressive games. Additionally, when you enter a progressive game, you will see a "PROGRESSIVE" label as a reminder. Once wagering requirements have been completed with any bonus (free or deposit), the system will not allow you to continue playing unless you agree to the terms and conditions. These warnings and labels are in place to inform players and prevent rule violations. Since your violation was minor, as a one-time exception, we will allow you to withdraw your winnings after deducting the bonus amount (as per casino rules, the bonus itself is non-withdrawable), along with the returned deposit and the amount wagered on the progressive game. Please be advised that if you make similar violations next time, your winnings will remain removed, and no exceptions will be possible. Please log in to your account and request the full amount of $4,025.33 as your withdrawal. Thank you for your understanding and cooperation! Best Regards Daniel Moore Pacificspins Casino Management

Response from PacificspinsMar 11, 2025

Hi Heather, Thank you for sharing your feedback. In order to investigate this further and assist you, could you please provide your account details? This will help us check the status of your verification and payout request. Once we have this information, we can look into the matter and get back to you with an update. Kind Regards, James PacificSpins Casino