Scam website. No matter how much you follow the rules the account department will make errors and find reasons to punish you. PLEASE PAY WITH CREDIT CARD like I did on this site so you can dispute the charges.
Response from PacificspinsOct 12, 2026
Hello,
I hope you are doing well.
Please accept our sincere apologies for any inconvenience this matter may have caused.
After carefully reviewing the matter, we regret to inform you that we are unable to take any further action, as the requested information and supporting documentation have not been provided. Without the necessary details, we are unable to complete a thorough investigation or properly assess your case.
We appreciate your patience and understanding.
Kind regards,
Hugo Mercer
CH
Christofer
Scam casino
Scam casino — try to avoid it if you can. Everything is great until you want to withdraw your money. Then suddenly, something seems suspicious, and they require you to make a video holding a piece of paper with certain dates written on it, blah blah.
Even for account verification, the user already sent a driver’s license from the back and a selfie holding it, yet they still keep asking for more verification.
Response from PacificspinsSep 14, 2026
Hello,
Hope that you are well.
We sincerely apologize for any inconvenience this situation may have caused.
After reviewing the matter, we regret to inform you that we are unable to provide any further assistance, as we do not have the required information and documentation necessary to investigate or take additional action.
Thank you in advance for your patience and understanding.
Kind Regards,
Hugo Mercer
JT
Jasen T.
Horrible gaming site
Horrible gaming site. I won thousands and they took it saying the play through was complete. Don't deposit a dime with this scammer website. They are terrible and dishonest. The customer service agent is full of excuses. As if reading the terms and conditions should include ways to rip people off.
Response from PacificspinsJul 22, 2026
Hello,
Hope that you are well.
Thank you for taking the time to share your feedback. We are sorry to hear that your experience was not a positive one.
After reviewing your account, we can confirm that your winnings were generated while using a promotional bonus. Although the wagering requirements were completed successfully, the promotion also included a maximum cashout limit. As outlined in the promotion's Terms and Conditions, any winnings exceeding the maximum cashout amount had to be removed.
We understand your disappointment and apologize for any frustration this may have caused. If you have any questions regarding how the promotion was applied, please feel free to reply to this email, and we will be happy to assist.
Kind regards,
Hugo Mercer
TP
Tim P.
This site is crap
This site is crap. They let u play up until you want to withdraw and then they have an excuse W weand make up some kind of violation and the only way you can play is to make a deposit. Any free spins or free chips and you win you will not get paid. I suggest finding another site to play on
Response from PacificspinsJul 20, 2026
Hello,
Hope that you are well.
We sincerely apologize for any inconvenience this situation may have caused.
After reviewing the matter, we regret to inform you that we are unable to provide any further assistance, as we do not have the required information and documentation necessary to investigate or take additional action.
Thank you in advance for your patience and understanding.
Kind Regards,
Hugo Mercer
MY
Myreview
Total scammers
Total scammers. Tricked me into signing up with bonus, then made me verify email to get it, then said bonus nof available. Lying $@#
DA
Dallas
They will not pay if you win on free spins
So I was given free spins when I signed up. Let’s just say I end up hitting a jackpot for 3600 after meeting the wagering requirements I then was only allowed to keep $50 . I was then told to get that $50. I must get verified with my identity. Took me five days and i finally got verified. Can I get that $50? No I can’t. I never made an initial deposit first. Whatever initial deposit of 10 OK I’ll make the $10 deposit and I’ll get the $50. Nope you can’t do it now you’re not eligible because of violations you played restricted games what. They will not payout anybody that wins anything off anything free.So I’m telling you now , if you sign up and you win anything off the free spins , they will do everything in there power not to pay it. I was told by a couple of customer support agents that the $50 was mine and it would be good to go as soon as I get verified and then I came across a lady named Denise one of the customers support people and she was totally opposite from the rest. She was rude and misleading. And when I tried to state my case . She said we are done here and ended the chat.
CB
Colin B.
PROOF OF FRAUD - Casino Fairness Inspections Panel - Denied bare minimum withdrawal while acting on THEIR support direction
Funds stolen for $50 minimum withdrawal.. DO NOT PLAY HERE, do not play at their other casinos I list below... Do not trust other reviews that say a single word opposite of this, as I've determined come from the same set of people within their casinos.
They are trying to blast these few casinos with free welcome bonus chips, but will attempt to steal those and change rules on the fly AND DIRECTED ME to ensure they could trap you within their own vague policies that change even for fifty dollars. The VERY minimum withdrawal limit. Already down a star AT LEAST for that limit and this vague bonus, plus the kyc req.
So IMAGINE WHAT THEY WILL DO TO DENY YOU MUCH LARGER WITHDRAWALS?!?
Do not risk your money when there are fifty other better sites with these exact games that you can play on. I have that proof and their own words to show that. This is what happened to me and will happen to you if you decide to not read on and risk your money here.
I cleared a no deposit bonus welcome chip, yes.. thus is just for a welcome chip bare minimum. The bonus came with standard very high wagering and a max withdraw of $50 despite giving you a chip worth 100 to 200, obviously the trap. The bonus is supposed to be only played on slots, and obviously I did so, and where it will not allow you to play on table games WHILE having an active bonus... that is in the software until you clear the wagering.
This bonus drops to that $50 after wagering, which is ALSO conveniently the min withdrawal limit you need to withdraw winnings. No matter what you're at, which while obviously a cheap tactic, that isn't ALSO my issue here lol... Another 2 stars down.
Knowing casinos and being an expert on slot and casino RNG properties.. An expert on the use of provider bonus spin skipping, win throttling and individual RTP manipulation algorythms, I test many casinos for these exploits, and this is one of them. Your bonus funds are weighed much heavier in positive rng, while funds cleared wagering and open to withdrawal will have MUCH WORSE RNG to weigh your average RTP to be instantly worse into you've dropped below the threshold that does not allow redeeming of the balance. THAT IS ALSO NOT THE MAIN ISSUE I HAVE THEM GUILTY OF VIOLATING NUMEROUS REGULATIONS THEY SIT OUTSIDE OF. Minus 3 stars, and we're already below zero. This is where you view a casino to be predatory. Just HOW predatory, that is determined when they direct you to directly take actions that will make your balance stolen or negated by rules they change or make vague in order to not let the house lose. Back to my experience...
So of course while I'm aware of ALL the latter, while being so close to wagering req, I repeatedly checked back to the EXACT spins amount required to test their fairness. But on the last spin req... the bonus did NOT indicate it was cleared, my balance remained around $150... my funds were bonus funds still. So I of course spin one extra time, and it cleared wagering, BUT reduced my balance to UNDER $50, not AT fifty where it was supposed to be, and thus worthless to test a withdrawal. As i said... I know that this is as close to a scam already by now as you can come, but I won and I cleared wagering. But i know also that the SECOND you have cleared wagering funds, those machines will stop paying and go to negative RNG heavy.
So i check with them and the rules and policy of the bonus, and then i clarify with support, and the suggestion THEY GAVE ME was now that those funds were cleared, the casino would allow you to play blackjack .. which may provide better RNG, and of course this is indicated in the terms that these funds are no longer subject to bonus restrictions. So I played one hand VIDEO blackjack, and I got it back over fifty. So to withdraw, I begin the kyc they require to withdraw... it passes obviously. BUT when I go to withdraw it says there was a gameplay violation, and then support gives me THE OPPOSITE story here, which was that ALL OF A SUDDEN you cannot play blackjack EVEN WITH CLEARED WAGERING... NORMAL BALANCE funds. I gave them and ordered screenshots that had shown that they had negated this being an issue, and that they encouraged me to do this method. This was also excused at their sister casino they say it's not theirs but it's, at limitless casino. I argued that point, pointed out the rules, pointed out how the casino allowed my playing blackjack and offered screenshots but they still took the measly fifty dollars. This is the end of my testing, and as promised I'll be sharing this every place that allows complaints and claims.
This casino and their sister casinos that they say are not theirs, limitless casino, bettywins casino, and so far also Brango casino.. should be avoided. If not for the obvious normal issues, then DEFINITELY for the fact they will mislead and commit fraud.
CU
customer
Not an honorable casino!
Well, when I won $300 and tried to withdraw I was very disappointed. They told me Ii violated there rules by playing restricted games. But they would overlook it this time. I just needed to DEPOSIT $15 BITCOIN. Then I could have only $50 of my $300 winnings !!
THEY ARE NOT HONORABLE!