Not 2 stars haven’t tried out the site yet,that could change to 4 stars once I try it out so may sites
Response from PacificspinsJun 20, 2025
Hi Trevor,
I hope you're doing well and staying safe.
Unfortunately, we haven't received the requested login information, which means we're unable to access your account and provide a thorough response to your complaint.
Looking into your account would help us gather more information about the issue you mentioned. However, without the necessary details, it's challenging for us to address your concerns effectively. It's important for us to have the opportunity to investigate and provide evidence regarding your complaint, not just for you but also for other visitors who may have similar concerns.
Thank you for your understanding
Kind Regards
Daniel Moore
Casino Pacificspins Management
KO
Kristine O.
The site was easy to register and…
The site was easy to register and navigate. It was a little choppy.
DR
Doyou R.
Best game
Love this game
KG
Kelly G.
I love the continuos excitement and the…
I love the continuos excitement and the wonderful graphics
CO
Consumer
Bonus
Not as many bonuses as most of the other casinos. But still good.
AF
Andreas F.
Fun times
Fun times. Surprisingly enough there are a lot of freebies.
LB
Lori B.
It’s fun and quick service I enjoy the…
It’s fun and quick service I enjoy the games
SK
Selva K.
I had 75ndb and met their wagering…
I had 75ndb and met their wagering conditions and was at 35cad and short of their 50cad withdrawal limit. So I played crash games after wagering playthrough was done. Now casino confiscated the winning as per I wagered crash games but clearly I played after wagering was done. But the funny part even in their crash games aren't ganes. It's like they just fine reason to take away.
-You were playing a games (Crash Games) that is not allowed by your coupon terms.
Each coupon has terms that prescribe what game is allowed to play with that particular coupon.
We will provide our Terms & Conditions that you can check.
7.1.o. Any winnings from games like 777 slot, baccarat, craps, pontoon blackjack, roulette, sic bo, or any Live Dealer games will be withheld if the bonus was wagered on these games. This applies to any amount exceeding your original deposit.
It's like they don't want to pay. They will contradict their own statement. First they said I voided their bonus terms which I haven't and they said I should withdraw immediately after wagering but my balance was below minimum withdrawal limit so I played crash games after bonus wagering has been met but now they say you should withdraw immediately after wagering else winning will be voided but I had 35cad balance and their minimum withdrawal is 50cad. Not sure what reason they will come up next.
Response from PacificspinsJun 10, 2025
Hi Selva,
Hope you are well and safe,
Thank you for sharing your feedback and login information with us! Upon reviewing your complaint and checking your account, we found that you played with the 75 free spins promotion on May 2nd. After you finished the wagering requirements, you had a balance of less than $50, which is both the minimum and maximum cashout limit from your promotion. Unfortunately, you decided to play restricted games (Crash games), which were not allowed per the bonus rules.
The rules for your bonus were:
-75 Spins on Lucky 6
-Wagering: 30x
-MCO: $50
-Max bet per hand: No
-Allowed games: Non-Progressive Slots Only(excluding 777)
-Coupon Expiration: 2 days after claim
Terms of the bonus are in full effect until you make a withdrawal or start a new action.
https://pacificspins.com/terms-and-conditions
7.1. General Bonus and Promotion Rules
v. Once a bonus is claimed, its terms become immediately effective and remain so until a new deposit or bonus is processed, and after the bonus has been cleared from your balance. This also applies if your playable balance falls below $1, or if you deposit on top of your existing bonus balance. Any violations of the terms may result in all winnings being voided.
Due to the gameplay violation, all your winnings from the free spins have been removed from your balance.
Thank you for your understanding and cooperation!
Kind Regards
Daniel Moore
Pacificspins Casino Management
