Pacific spins is one of my favorite online casinos. I’ve been playing here for years now. I highly recommend it.
BB
Brandon B.
Pos casino impossible to withdraw won…
Pos casino impossible to withdraw won 50 bucks upload my ID was told it will take 5 working days and that's just for step 1. Wonder what step 2 is going to be. Well they said they have a high withdraw cashout request at the moment We'll darn if you got that many people cashing out maybe you should hire more staff because to me it's a static to make you wait that much time so you'll lose the money back they have to be taken in money if they have that many people cashing out it takes 5 days for step 1 only. Yea anyone who deposits here is stupid I am getting ready to turn them into the FBI Cyber Crimes Unit submit a tip online e about them as they take in real money but make it impossible almost to withdraw. Think I'm going to do it now.
Response from PacificspinsMay 23, 2025
Hi Brandon,
Hope you are well and safe,
Unfortunately, we haven't received the requested login information, which means we're unable to access your account and provide a thorough response to your complaint.
Looking into your account would help us gather more information about the issue you mentioned. However, without the necessary details, it's challenging for us to address your concerns effectively. It's important for us to have the opportunity to investigate and provide evidence regarding your complaint, not just for you, but also for other visitors who may have similar concerns.
The estimated time for account verification is 3–5 working days. If you provide valid documents, verification usually takes no more than 48 hours. Delays may occur only if your documentation is incomplete or invalid. Additionally, the banking department always contacts players by email regarding their verification request, either confirming that the process is complete or requesting additional documents or improved selfies (which is the most common issue during the verification process).
Thank you for your understanding
Best Regards
Daniel Moore
Pacificspins Casino Management
JB
Jessica B.
I have been playing this site for…
I have been playing this site for awhile now. Yes you get bonus spins occasionally. They do have fast payout. One thing i noticed that you do not ever and i mean ever win unless your playing on a bonus. And then you can only max cash out a 50 dollars. So 3 different times i played through the wager requirements then won up to 700 dollars or more just to learn i could only withdrawal 50 dollars. So i did and put 20 dollars back into the site. Where there was no more winning. You only win on bonus but you can not withdrawal your winnings past 50 dollars. Making this a waste of time if you plan of winning ever.
More information
There have been several time where I win big while playing off of a bonus. As soon as the bonus or i guess free spins are completed and played through I deposit money and suddenly like a flipped switch i win no further. Litterally. Nothing. So you can win big on free spins where you can only withdrawal 50 dollars. But if it is your money where there is no withdrawal limit, then you win nothing.
Response from PacificspinsMay 21, 2025
Hi Jessica,
Hope you are well and safe,
Thank you for taking the time to share your feedback and login information with us! We appreciate the opportunity to address your concerns regarding your recent experience.
Upon reviewing your comment, I can conclude that you have concerns about your personal RTP and believe that you can generally win only when playing with free promotions.
Please note that we do not produce or control the games. SpinLogic is our game provider. The RTP (Return to Player) is the same for all players and ranges between 90% and 94%, regardless of whether you are playing with deposits or bonuses. The fact that we provide numerous free bonuses to our players reflects that we are not a greedy casino, we offer them as a second chance to win after losing deposits. Our primary goal is to ensure that every player enjoys their experience and has a fair chance to win, with equal opportunities for everyone. As for the maximum cashout limit on certain free bonuses, that depends on the specific reward you received after your losses.
I understand that you are currently not satisfied with your personal RTP. Please believe that winning or losing depends solely on luck and your playing strategy (game selection, bet size, etc.).
Thank you for your understanding and cooperation, and we wish you the best of luck playing at our casino!
Kind Regards
Daniel Moore
Casino Pacificspins Management
MS
Melanie S.
Great
Great! Wonderful fast efficient service and good customer service
KL
KLAssi
Absolutely terrible customer service. Then they made it so I cannot claim any deposits because my $17 is too much money even though you can't redeem it till 50 I can't claim any bonuses now so I have
Absolutely terrible customer service. They add an overseas fee to your deposit without your knowledge and do not notify you or add the amountbto the invoice QR. They just sneak in extra crypto. Amount equals $20 at the very end and all you're doing is depositing $20 and paying your fee. Without knowing about that fee, they know about if they're adding that. But don't want you to know about so you're short and don't get shit. So when you deposit, it's automatically negative and no bonus can be claimed. I deposited $24 to cover my fees and $20 minimum deposit. All I got was 17 and was short because of an overseas fee. They do not disclose on their invoice. On my end that fee said $0. Because it is not my network it is theirs. So my minimum deposit was short $3. And they would not let me redo my deposit nor refund, nor send three more dollars. Nor give me the bonus code. Even though I cancel my original no deposit coupon. So I didn't have to play through forever. But I had 325 bucks on there. I could have played for a long time. I wanted to deposit so I could redeem my winnings. Quicker and did my first deposit bonus code.
Four twenty dollars 45 hundred percent and five hundred spins. spent $325. That day I had to talk to 5 different people. And they were rude as hell over the 3 bucks. We'not not let me send 3 more dollars. Would not refund the 17. So I could deposit 26 to cover their overseas fee plus my fees and have the correct amount. Nor use the $303 that I forfeited earlier. That day to do that deposit bonus instead of the free bonus.
Sneaky casino do not care about keeping customers. Happy or returned customers. They give you a $200 free chip no deposit and then you have to play through so long that you never get to redeem anything. So you cancel the coupon and then do a deposit bonus. And then it's short because of the fee that they do not tell you about. So now I have 17 bucks and just paid $325 and no bonuses.
You would think they would just give you the bonus or the $3 or refund the 17th. You can redo the deposit to keep a new customer happy, but they don't care. They'd rather take your 3 bucks and lose it. Customer, then the ignore you wanna chat won't let you speak to manager or give you an email for pitboss. Then they made it so I cannot claim any deposits because my $17 is too much money even though you can't redeem it till 50 I can't claim any bonuses now so I have to play the 17 to $50 then cash out then read deposit without being able to use the bonuses because they've already been claimed. Don't understand why they just won't let you redo the deposit because of their glitch for head overseas charged that they added to the total price but did not display or tell the customer I had to cancel the first one that I had $323 on because it was a no deposit and then to deposit $20 to get 500% at 500 free spins only deposited 17. Even the miracle seats say 20 and I paid the $3 fee on my end, but the secret fee that was not disclosed they do know about. They do this on purpose and they'd rather have 3 bucks than a regular customer. So I went ahead and sent them 5 more dollars to cover their fee and add to the $17 with the total of $22. But they kept the $5. Did not credit it to my account. Because you're supposed to only deposit 10 at a time minimum granted. I did 17 and 5 so I could have the 20 covered. They never said it couldn't be in 2 transactions. So then they just stole the 5 bucks gave me 17 and canceled my $300 and nobonuses. Whatsoever, only way to get it out is to play to 50. And I'm not allowed to redeem anymore. Bonus codes because I have two high of a balance with the seventeenth. rude staff. I had to spend about 8 hours picking the perfect bonus depositing and buying and sending the crypto and dealing with 5 very rude staff members and no one particip. Do the simple good customer service end? Activate my bonus code or refund to redo or add my $5 based off yadi. Yada i'm over all the hours i've spent on this idiocracy.... I was about to drop a thousand on my next deposit dumb asses
Response from PacificspinsMay 21, 2025
Hi Klassi,
I hope this message finds you well and safe.
We regret to inform you that we haven't yet received the login information required to access your account. Without this information, we are unable to fully investigate the concerns you've raised.
Based on your review, I can conclude that you have concerns about various aspects of our Casino, and I will try to provide a general response for some concerns since we have not received your login information.
Please note that transaction fees are not charged by the Casino. They usually depend on your crypto wallet (if your wallet applies fees) and the network fee (fees taken by miners for processing crypto transactions). The exact fee amount varies depending on your wallet and the transaction pool (miners’ fees for processing groups of transactions). Generally, network fees are low, but you may choose to increase the fee if you wish to speed up your transaction.
We offer various cryptocurrency deposit options, including some with almost no fees, such as Litecoin or the Lightning Network. The Lightning Network functions similarly to card transactions and does not incur network processing fees, as these transactions do not appear on the blockchain network.
Combining deposits is not allowed under the Casino’s rules. Before making a new deposit, your balance must be under $1. The minimum deposit at the Casino is $10, or $15 if you are using Bitcoin. If you send an amount below the minimum (e.g., 0.00015 BTC), we will not be able to receive it due to the wallet’s minimum deposit requirement.
https://pacificspins.com/terms-and-conditions
6.1. Depositing to your User Account
f. We do not accept any Crypto transaction below 0.00015 BTC, 0.016 BCH, 0.07 LTC, 0.0025 ETH. All transactions that fall at or below this margin are considered non-recoverable and will not be processed into your casino account. Sending less than the aforementioned Crypto minimum deposits to any Crypto address will result in a loss of funds that cannot be redeemed. We will not accept top-ups on Crypto addresses if a player decides to send more Crypto to the same address in order to meet the minimum Crypto margin. Players are solely responsible for ensuring that they always deposit a minimum of $15 (BTC equivalent) every time they use the Crypto banking method. Pacific Spins takes no responsibility if the minimum amount was not sent and reserves the right to treat these transactions as lost non-recoverable transactions.
7.1. General Bonus and Promotion Rules
j. You must play through your current deposit, bonus, or free promotion before making a new deposit or claiming a bonus or free promotion. Your balance must fall below $1 before you can deposit or claim another bonus or free promotion.
Unfortunately, that is the reason why your request for an additional deposit on top of the first deposit of $17 was denied, along with an explanation of why we cannot allow that action.
Every bonus has its own rules, and they vary from one bonus to another. This is standard practice across all legitimate casinos in the world. All players have the option to accept or decline a bonus if they do not agree with the terms.
Having access to your account would enable us to review the situation thoroughly and offer a more accurate and fair resolution. Unfortunately, without these details, our ability to address your complaint is limited. We believe that a proper investigation is crucial, not only for your satisfaction but also to ensure that other players have a clear understanding of our processes.
We appreciate your cooperation and understanding.
Kind Regards
Daniel Moore
Casino Pacificspins Management
SA
saulius
the most perfect excuse
the most perfect excuse, we checked and found no problem, no one will check them from the inside, the support agents are all hired like idiots, they don't understand anything, they do what they are told, they don't give any higher contact, because they don't know who the boss is and who they work for, they do whatever they want, they cheat, I can't find anyone to consult about the ongoing mess, they say they are not a sister casino, but I just registered at pacificspins casino, automatically I get an email from the expensive casino, limitles, extrem, yabby, what are they doing here, I didn't register at any other casino, they just cheat hard
Response from PacificspinsMay 8, 2025
Hi saulius,
Hope you are well and safe,
Thank you for taking the time to share your feedback and login information with us!
Upon checking the account with the provided login information, we found that you do have an account at our Casino. However, upon reviewing the account, we found that you violated our terms by attempting to abuse free promotions by adding a different country to your account details, while you are actually from another country.
Regarding your additional concerns about our games, we would like to clarify that all games visible on our site are functioning properly without any technical issues. Please note that our game selection varies slightly between platforms, some games are only available on desktop (instant play) and not on mobile, and vice versa. If a game is not supported on your current platform, you will receive a message indicating that the game is available on the alternate platform.
We understand you may be dissatisfied with our Casino for reasons known only to you. However, posting malicious comments without having made any actual bets or legitimate gameplay at our Casino suggests an intent to harm our reputation without valid grounds.
Thank you for your understanding.
Kind Regards
Daniel Moore
Pacificspins Casino Management
KD
Kristi D.
Been trying to log into my account with…
Been trying to log into my account with no luck .. they keep sending me the same instructions but it doesn't work .. trying to log in for hours now and really no help
Response from PacificspinsApr 25, 2025
Hi Kristi,
Hope you are well and safe,
Thank you for taking the time to share your feedback with us. We're genuinely sorry to hear about your recent experience, and we appreciate the opportunity to address your concerns. Transparency and cooperation are key in every part of our lives. Since you did not provide us with your login information, we can't check your account and give a precise answer for your situation.
I wish I could be of more help here, but without access to your account, I am limited.
Thank you for your understanding!
Kind Regards
Daniel Moore
Pacificspins Casino Management
RS
R.S.
Great online casino
Great online casino. Quick payouts and great free spin bonus. Love it 5 stars
