OzloReviews of ozlosleep.com

Ozlo Sleepbuds are a complete waste of money to me. Half the time, they don’t connect properly to my phone or even to their own case. Other times, I put them away expecting them to charge overnight only to find that they haven’t charged at all. For such an expensive product, especially one you’re supposed to rely on every night, the hardware feels cheap and the overall experience has been frustratingly unreliable. My experience with their plans and customer service was no better. I contacted Ozlo specifically about the terms of the plan and was extremely disappointed by their unwillingness to work with me as a year-long customer. The terms can leave you making payments well beyond the point when you might reasonably expect to have paid for the device, and ending the plan early can require paying hundreds of dollars. I strongly recommend reading every detail of the agreement before signing up. I deeply regret working with them. Between the unreliable hardware, recurring connection and charging problems, and my experience with customer service, I regret buying these. For me, they have been an expensive mistake, and I do not recommend them. EDIT: Shortly after posting my review, Ozlo sent me a coupon for money off a future order. May have been a coincidence but feels shady after 7 months of no messages and no other outreach. I will not be ordering again regardless.

Within the warranty period, I experienced intermittent issues twice. The Ozlo Sleepbuds are a brilliant piece of engineering and already a massive improvement over the original Bose version. No, they aren't perfect yet, but I assume that's because it's such a sensitive device that has to balance conflicting demands. The battery life needs to be solid, as does the Bluetooth connectivity, but the latter shouldn't drain the battery, and the buds themselves must remain small. I think Ozlo delivers the best product on the market given the current state of technology. Because of this, things can still go wrong. However, my experience with their customer service has been fantastic. They are fast, to the point, proactive (if you don't follow up, they will reach out to you), and genuinely willing to investigate the issue. Yes, you sometimes have to go through a series of questions and troubleshooting steps before they can make a diagnosis. That can be a bit annoying, but it's understandable. They absolutely honor the warranty, but obviously, they can't just say "here's a new pair!" for every single issue. All in all, I am very satisfied. Most of the time they work great, they are comfortable (at least for me), they block out ambient noise adequately, and they really help sensitive sleepers get a better night's rest. Is it perfect yet? No. Is that Ozlo's fault? No, not at all. They have made the best product currently possible.

Faultless experience. Earbuds working really well for 2+ years. Customer support has been excellent and speedy when any issues have arisen (software updates). I find these much more reliable than my previous Bose sleepbuds and the quality of my sleep is so much better since I have been using them.

Earbud stopped working after a couple months.It took forever to get a replacement earbud and then when I received the earbud, the instructions stated I had to use a computer which I don’t have and I can’t get it to sync.

Total scam. DO. NOT EVEN CONSIDER buying . I bought mine over 18 months ago. I chose financing and keep getting billed after a year. Turns out the only way to stop the billing for a subscription that i never purchased is to SEND BACK HEADPHONES I OWN. I cannot caution you enough to stay away form this company.

They are so annoying. Won’t charge properly.takes a few tries to get the buds to sit “just right” in the case. Takes several times to connect to iPhone Bluetooth. Then once they do they will not disconnect unless you “forget device.” Such a ridiculous hassle for something supposed to help with sleep 0/10. Would NOT recommend.

I purchased these earbuds in May. They have never worked properly when it comes to pairing and synchronising. It is incredibly frustrating and renders the product useless ; my cheap earbuds are just as effective and pair easily. The worst part is the lack of support from the company. They have not helped me solve this issue at all. I have spent too much time troubleshooting, rebooting and emailing Oslo to no avail. Well your response is meaningless as you have sent similar emails but no actual action or real contact.

Comfort for side sleepers is good enough but what I hated is the connectivity. The earbuds didn’t mask my partner’s loud snoring however, I wanted to keep them to listen to music while lying in bed. I changed my mind since every time you want to change what you’re listing to you need to return them to the case otherwise, it looses connectivity. The other thing is that the left bud was not charging the battery. I thought it was only because I placed it wrongly but I tried to place it correctly and still had issues to connect it. To sum up I don’t think it’s worth the price for what I’d actually offers.