OzloReviews of ozlosleep.com

The software and design of the Ozlo sleepbud is superior to the other products on the market. However, my experience was that they lasted for one year and suddenly, inexplicably, began decreasing in volume until they were useless. I followed up with their customer service while they were still under warranty, did ALL of the things they suggested, such as cleaning, resetting, etc etc etc. By the time I went through all of that, they had fallen out of the warranty period, and the company claimed no responsibility. I complained, and they said they were going to ship me a replacement pair, which never arrived. It is so disappointing. It would be a great product if the manufacturer stood by it. But they don’t.

I've owned the sleep buds going back to the originals from Bose in 2019. The sleep buds themselves are quite comfortable to wear and provide good noise cancellation. The rubber tips however tend to break at about the 2 year mark. The big problem with this product is the app interface and pairing of the case with the buds. Sometimes in the night I want to modify the volume and when I open the app it says that the buds are disconnected even though I can hear the sound. As a result I have to put the buds back in the case, and go through some gyrations to reconnect them to be able to modify the volume. Very annoying in the middle of the night when you are trying to sleep! This is clearly an inherent design flaw in the product system. I've gone back and forth with Ozlo customer service, and their ultimate recommendation was to replace the product with another Ozlo purchase as this one is out of warranty even though it's only 2 years old. So, it seems the Ozlo model is to buy a new pair every 2 years. It's very disappointing because the product is very good when it works well, but the company seems unable to solve the problem and is willing to let loyal customers walk away, as I will be.

Poor AI slop customer service and lacking product delivery. I have purchased the new sleepbuds two, as they had a campain where I would get a sleeping mask as well. It's almost been a month and it still has not arrived. I contacted support but they only send AI slop resonses that say "We understand your frustration and we will ship it as soon as we get them, the 5th of august" which has already passed. I hate that you use AI for customer service like this. It makes your support terrible, and I can't get an answer regarding when you will ship what I have purchased.. I will most likely return the buds as well, when this is the level of service.

De case kan de oortjes geen 4 keer laden zoals beloofd. Na 3 keer laden is de case zo ver leeg dat de case niet voldoende energie heeft om de Bluetooth te ondersteunen en de oortjes dus geen signaal meer krijgen. Ik kan dus Max twee keer laden en gebruiken op een volle case. Antwoord van Ozlo: als je Bluetooth uit zet lukt t drie keer…. Misschien… als ik ze ‘s nachts helemaal niet gebruik lukt t vast nog veel vaker… maar daar zijn ze niet voor bedoeld. Teleurstellend dus. Eerlijkheid gebied me te zeggen dat als ik maar heel vaak oplaad, het prima en fijne oortjes zijn.

They work great - until they don’t. I used the Bose sleepbuds for years (my husband snores like crazy). They had their issues, but always had great customer service from them. I was so excited to try the Ozlo buds when Bose discontinued their service. I’ve had them for almost 2 years now and one earbud stopped working completely. After a lot of back and forth troubleshooting with customer service, the only resolve was a discount on their newest model. I hate to say goodbye but I cannot and will not spend any more money on these.

When they work, they’re good. But they are the most buggy bit of tech I’ve ever come across. They are absolutely infuriating. I would say they work 3 nights out of 7 a week and I have never been able to work out why they don’t work all 7 nights.

Ik wilde deze Sleepbuds heel graag geweldig vinden. Ze zitten ontzettend comfortabel en als ze werken, slaap ik er echt goed mee. Helaas is de betrouwbaarheid voor een product in deze prijsklasse niet goed genoeg. Het grootste probleem zijn de verbindingsproblemen. Regelmatig verbinden de Sleepbuds niet goed met de app of de case en ben ik minutenlang bezig met resetten en opnieuw koppelen. Als je ze koopt om zonder gedoe te kunnen slapen, is dat ontzettend frustrerend. De hardware en het draagcomfort zijn uitstekend, maar de software haalt de hele ervaring naar beneden. Voor een product van deze prijs verwacht ik dat het elke avond direct werkt. Ik hoop echt dat Ozlo dit met software-updates oplost, want het concept is fantastisch. Op dit moment kan ik ze helaas niet aanbevelen vanwege de onbetrouwbare verbinding.

Tragekomfort und Funktion gut. Völlig unbrauchbar ist die Akkuleistung. Bereits nach einem Tag OHNE Nutzung ist das Case leer. Jedes mal wenn ich sporadisch die Kopfhörer nutzen will ist der Akku leer. Der Support ist nicht bereit die Kopfhörer auszutauschen- stattdessen wird man zugespamt mit „wertvollen“ Tips. Angeblich ist diese Akkuleistung ganz normal- für mich leider völlig unbrauchbar und ärgerlich. Update: und bei der Antwort von Ozlo kann jeder sehen was ich meine: „Hey verwende doch einfach immer ein Kabel für dein Akku betriebenes Gerät- dann funktioniert es!“ Ich habe aber keine kabelgebundenen Kopfhörer gekauft ihr Pappnasen!