Thøger T.
Poor AI slop customer service
Poor AI slop customer service and lacking product delivery. I have purchased the new sleepbuds two, as they had a campain where I would get a sleeping mask as well. It's almost been a month and it still has not arrived. I contacted support but they only send AI slop resonses that say "We understand your frustration and we will ship it as soon as we get them, the 5th of august" which has already passed. I hate that you use AI for customer service like this. It makes your support terrible, and I can't get an answer regarding when you will ship what I have purchased.. I will most likely return the buds as well, when this is the level of service.
Response from OzloAug 18, 2026
We’re sorry for the delay with your promotional item and for the frustration caused by the communication you received. The sleep mask is being shipped separately from the Sleepbuds®, but we understand you expected clearer information about its delivery. We’ve now reached out to you directly with an update on your shipment and hope this helps clear things up. We appreciate your patience and the opportunity to make this right.