OzloReviews of ozlosleep.com

I rushed to order my earbuds at the end of 2025 based on vendor messages that their sale was supposedly ending in 2025. I didn’t want to miss this sale as these earbuds were said to be the to be the upgrade/replacement for the Bose sleepbuds. It turns out the sale still hasn’t ended (as of February 2026) and I was unable to use my 2026 FSA funds for this purchase. OZLO customer service is only via email and non responsive. Examples of my low rating are that I referred someone to buy these earbuds, I never received my referral credit and the person I referred to buy these earbuds received a pair a set that stopped working in less than a month. The earbuds are comfortable and have decent sound quality but are nowhere worth the high price tag. I would love to post a review online on the vendor’s website but their customer service manages these posts and they refuse to respond to my feedback or post my review. I regret this purchase.

These buds are great for sleeping, comfortable, block/mask noise well. Sadly the batteries are un reliable, and I have had 2 sets fail over the last couple of years. The second set failed just a few months out of warranty. Ozlos customer and technical support are absolutely terrible for such a premium priced product. The only method of contact for both functions is an email address that appears to be sporadically monitored at best, with waits for replies measured in days or weeks. I wish I could be more positive about this product, as the initial impressions are great. Sadly let down by reliability and support issues. Save your money Edited 31-3-2026: After posting this review, Ozlo did contact me and sent me a replacement left earbud, and this has restored full functionality to my product. I am very happy to be able to use my sleepbuds again, and they really are good at what they are designed to do. I was assured that any further problems will be addressed in a much more timely manner, and hopefully will never have to trest this promise. I will add a couple of stars to my rating, but I will continue to warn anyone considering these buds. Until there is a better support policy promised to all buyers (non-insured), I amend my "avoid" recommendation to "buyer beware"

Great quality, comfortable fit and enjoying the masking noise sound options (I would like to see a white, pink, brown label against each sound). The inbuilt alarm is also cool. Has reduced the amount of awake / disturbed time and how many times I get up at night. Also reduced the impact of my tinnitus. Very happy

A great upgrade on the Bose

Both my husband & I got the Ozlo ear buds. We really like them. I think it takes a little while for your body to get used to them. Now we sleep very well. In fact getting up in the morning can be difficult. If you get up to the loo in the night getting back to sleep is relatively easy.

The sound quality is great and the different sizes make such a difference. I really love my Ozlosleep buds.

Worst software I've ever encountered! After following multiple steps by developers and other individuals who have had the same issues I simply ... gave up! I am relatively good with technology and completely understand all the steps for 'pairing' etc. The problem is that once one device is paired the Ozlo overrides and you need to constantly reconnect. Got everything working as it was designed. Example: Watch a youtube video, then turn it off and the Ozlo should automatically go back to white noise sound. (or vice versa). This is what it is supposed to do. Seamless integration, perfect idea. Until you turn one of the devices off AND you need to reset and repair (following 10 + steps). Not bad for me but literally impossible for most people looking to plug and play. Bluetooth connectivity is the issue and dominance by the Ozlo system causes glitches. We returned this as it was just not ready for the masses. Sad really as the ear buds are really well designed, fit nice and very comfortable for side sleepers. Their software team needs to work on the glitches before charging so much!

They DO NOT mask snoring at all. For that they are useless. Also, customer service needs significant improvement.