OzloReviews of ozlosleep.com

The earbuds are advertised as being suitable for side sleepers but I tried them for 2 nights and found them very uncomfortable. I contacted the email address as instructed on the website to arrange a return but have had no response. Have now emailed 4 times, still no response. There is just one email address, no phone number.

Customer service isn't great. No response on multiple emails and also a voicemail. Good product but support is next to non if you have issues. It's been 3 days and no email stating they are working on it or have received my email. Update I was contacted by Ozlo and they have been very helpful with getting my exchange taken care of. They recently switched software for handling their support tickets. I understand that this never goes smoothly and have experienced it first hand with the company I work at. I appreciate them reaching out and making it right.

easy to use HSA

This will be my third product related to Sleepbuds. I've purchased two others, one of which I was a strong supporter for many years until its quality took a dive, because the last one I purchased failed just after the 1-year warranty expired. I switched to another brand, and the same thing occurred. Ozlo was my last option because there aren't many on the market worth considering. Ozlo's purchase price is not something to sneeze at, so I had high expectations that they would work without too many issues, which was the case until their latest firmware update ruined something that made the buds keep disconnecting on their own. Don't get me wrong, it’s a great product, very comfortable, and it works as intended. The only reason I’m giving it three stars is due to their support department. I followed all of the recommended troubleshooting steps in an attempt to solve the disconnect issue on my own, and when that didn’t work, I then reached out to support as the next step, and that’s where they failed miserably. It shouldn’t take nearly two months to get to a resolution, and I definitely shouldn’t have to use email and Instagram to do so. If they’re aware they’re struggling to respond to each support case, I suggest that some executives and C-level leaders defer their pay and bonuses to increase support capacity, or strap on their tool belts and start getting their hands dirty. I’m more than willing to fork over $300 dollars for a quality product, but I also expect the same level of support to go along with it. I’m not keen to receive a cookie-cutter email response apologizing for the slow response, which is something they know I don’t want to read each time I reach out. If they know it, then improve it. I’m finally getting a replacement after all this time. However, the question is whether they would’ve done the same thing after the warranty expired, or simply dispassionately apologize for the issue, say there’s nothing more that can be done, and cheerfully expect that a 20% discount on a new pair would fix everything. The last two products tried that, and they lost a customer and any future ones. I’m not disparaging the Ozlo Sleepbuds; I truly enjoy them. I’m simply calling out their backend operations. It’s terrible. I miss the good old days of customer service. Alas, this newer generation of business greed and apathy seems to be the new norm. It’s quite sad, to be honest.

I have been trying to return my purchase for almost 3 weeks. They sent me a label but the item was not accepted and ended up coming back to me. Despite promises that the item would be collected and refunded this still has not happened. A terrible experience.

Giant fan of Ozlo. Early investor or I guess backer. So happy with the product. Life changer. Everything about them shouts quality. And I am very picky. I have purchased more than one set. Had a little problem with one pair and when I reached out to support I was shocked. They actually cared. I followed all of their steps but when seemed it might not be optimal fix, they decided to replace them. These datlys, when most companies run for cover, Ozlo support did the unexpected. At least for me. Now I am buying for my kids. Because I know Ozlo rocks. I have tried all the Wanna be Ozlo buds. Everyone dissaopinted. Thank you Ozlo support. Five stars.

The sleep buds did not work. Spent hours emailing back and forth. Finally returned buds....now waiting for a replacement. The entire process has been horrible

Thank you so much for standing behind your product, it is greatly appreciated. It was frustrating when I ordered my second set and one sleepbud would not hold a full nights charge. I even set them to delay two hours and it still discharged before morning. I can’t thank you enough and I am looking forward to my new set!