OzloReviews of ozlosleep.com

The sleepbuds themselves are great if they work. I had the Bose ones previously and they can be a game changer. My issue is that the right earbud just stopped working completely and I can’t get any support. They sent me a long list of things to try (reboot, use sticky tape to remove ear wax from the speaker etc) then closed the ticket when I didn’t get back to them straight away. Then didn’t respond to follow up. They don’t know consumer laws in Australia. They should repair or replace it. I think they are just going to ignore me until the warranty period expires. Very disappointing.

This quite honestly might be the absolute worst experience I have ever had with a product and a company. Approximately 2 years ago I purchased these through their rental/finance plan. I received them and immediately upon receiving them they would not charge nor would they connect to my devices. I went through trouble shooting and was eventually told to return the headphones for a replacement. I packaged them up and returned them as instructed with the label THEY PROVIDED. Delivery was confirmed approximately 1 week later. I never received replacement buds as they said they would be providing. Fast forward two years later, I am being absolutely HARASSED by calls, texts and emails demanding $600 in payment for these headphones and being threatened by their "investigator" who states repeated "i will not be giving up until you pay your balance in full. You can not avoid me forever." As if THAT is professional. Hands down the worst product, worst customer service and worst experience i have ever had.

The earbuds are fabulous, but when mine stopped working in the warranty period, customer support was terrible. After 3 months of emails I still haven't received the promised replacement. According to other users this might merely be an exercise of patience rather than a scam, but the process is for sure very very frustrating. For a high-quality product which costs a fair bit of money I would have expected better. Huge disappointment.

Je suis super contente d’avoir achetée ces écouteurs qui sont très confortable, de qualité, pratique et facile d’utilisation ! Ayant des problèmes sensoriels assez sévères (hypersensibilité aux bruits) très difficile à vivre, cela va me faire beaucoup de bien car mes écouteurs que je prend d’habitude ne sont pas adaptés pour dormir, ça fait mal aux oreilles et le fait qu’il y est un fil n’est pas pratique du tout pour dormir. Les Ozlo Sleepbuds sont sans fil et on ne les sent pas trop dans les oreilles ce qui donne une sensation assez agréable. Je recommande vivement ces écouteurs pour toute personne comme moi ayant des troubles du sommeil, insomnie, autisme, misophonie ou tout autres difficultés de ce genre ! Le seul aspect que je trouve un peu dommage est le manque de volume quand on met à fond, car je trouve que le son est pas assez fort et dynamique, mais c’est qu’un détail et comme je compte les utiliser que pour dormir et couvrir les bruits environnants de manière général, ce n’est pas si gênant je pense.

Keeps randomly Disconnecting. Sometimes they don’t connect at all. Really unreliable. Customer service just told me to update firmware. Does not fix problem. I think they just have bad qc

5 months in as an Ozlo sleepbud user here, and I cannot live without them! It's my first sleepbud ever, but my husband has been a fan of the Bose sleepbuds for years. We both started using Ozlo at the same time and now we're fans. I'm a side sleeper and once it's in your ear it's barely noticeable. There are plenty of sound options and the app is easy to navigate. As an android user, I am patiently waiting for sleep tracking! It's available on my husbands iphone and the data is comprehensive compared to his Garmin sleep tracking. My dog recently damaged one earbud and customer service was exceptional in quickly arranging a replacement for a fee (big thanks to Naro for understanding my predicament!) Hopefully the replacement plan extends to Australian consumers soon. Yes, the updates take awhile, but realistically no quality updates are instant and it's a small price to pay for an exceptional product that offers uninterrupted sleep. I hope the business continues to grow and we can't wait to see what comes next!

My great hopes for these EarPods were dashed on the first day. The left one does not charge well. It never gets to 100% before needed at night. Choosing a sleep masking sound seems easy but is not. It asks which one to replace but I never get the one I asked for. Hoping I can work out the charging problem since these are brand new!!!

Although the response to my initial email was prompt, it took another two weeks of back and forth to come to the conclusion that my left bud needs replacing. Now, it has been over three weeks and my left bud still has not been replaced. The shipping label has been created but it is still in PA. After waiting for so long to solve the problem, I have gone almost a month with unusable sleep buds. Expediting shipping would have made for a very happy user but no dice.