OzloReviews of ozlosleep.com

There's a muffled sound coming from one of the sleep buds, and both sleep buds disconnect as soon as I take them out of their case. Ozlo support refuses to provide me with an address to which I can send my sleep buds for a refund, asking me to take pictures and to record a video of me using the sleep buds instead. This isn't going to happen as I'm done investing time in a product that is clearly not working. They can take all the pictures they want once they've received my sleep buds. It's also extremely frustrating having to wait for several weeks for yet another email reply from support in which I'm asked to take a picture and record a video yet again. This is fraudulent behaviour. Ozlo has no interest in honouring their warranty. Don't buy their product. Edit: The response by Ozlo is a complete and utter lie. They took 10 days to send me an email in which they asked me yet again to record a video and to take pictures of their product – something which I'm not obligated to do to make a warranty claim. Edit 2: After several weeks, they finally sent me a link to an online exchange form. Unfortunately, the form doesn't work. What a scam...

Unbelievably good service! I never expected a replacement for an earbud that had diminished sound (could only hear something set on max volume) as was an investment purchase and had these buds over 2 years. I was hoping for a quick fix which didn’t happen but they replaced the bud. I can’t say enough good things about this company.

Customer support took good care of me. Despite the fact that my amazing sleep buds were out of warranty they provided a replacement bud. These Ozlo Sleepbuds are the most amazing sleep aids. I can not live without them. They addressed my problem timely and in a way that satisfied me perfectly. Mhark in Customer service had excellent communication.

I really like this product. It is revolutionise my sleep. Unfortunately the product is glitchy – tech support is sometimes good but recently has been very patchy. They have promised me an exchange but the portal they linked me to does not work and then they take weeks to reply to the emails. It is a real shame as there is such potential here. Edit 30 April: prompt response here / will update if I succeed with customer support Edit 7 May: after a couple more follow-up emails referencing this I got a response by email with a tracking number to send back. Will update if / when I get a replacement. Edit 15 May: after three more emails from me - replacement Ozlo sleepbuds dispatched. I think in total it took 12 chaser emails.

I am extremely disappointed with my Ozlo purchase. A major factor in my decision to buy was the advertised promotion for a free one-year subscription to Calm Premium. I even received a promotional email from Calm confirming this offer just two days before I placed my order. However, neither company will take responsibility. Calm states that Ozlo is responsible for sending the activation link, while Ozlo support claims it’s an "old promotion" despite the fact that I have time-stamped proof it was active when I bought them. It is incredibly poor business practice to advertise a premium feature to secure a sale and then refuse to honour it after the money has been spent. This is textbook false advertising. If you are buying these specifically for the Calm partnership, be warned: they may not honour the deal.

I love my Ozlos, but I hate their customer service! I mistakenly ordered a new set and have attempeted multiple ways to return it (Order number: OZSL97321). They say I have 30 days to process a "no questions asked" return, but I'm beginning to think that their delay is designed to use up that window so they don't have to offer service. Of course, I don't know this for sure, but my conspiracy theories abound because I get crickets from them when I reach out. Such a shame becasue their product is really great. I would never recommend them, however, because they do such a lousy job of following up! Update: This Trust Pilot review activated their damage control protocol and they reached out right away to address my concern and process my return. Too bad that I had to resort to a negative review to get action, but it seems to have done the trick. I do thank them for finally making good on their return policy. And, I would recommend their product, but I'd recommend buying it through Amazon because returns are SO much easier!

I was genuinely happy with my Ozlo Sleepbuds at first — for the first few months, they worked really well. Then the problems started. After a software update in July 2025, the range suddenly became terrible. The buds disconnected unless the case was right next to them. I received a replacement pair, but after only around 10 uses, the right bud suddenly became almost silent. I contacted support in November. They replied at first, but then simply stopped responding. No solution, no follow-up, no proper customer service — despite the product still being within the two-year warranty period. For a product at this price point, this is extremely disappointing. Great idea, but terrible reliability and very poor support.

While I did not end up keeping the product, I was impressed by the ease and quickness of the returns process. My order arrived next day which was quicker than expected, with tracked postage. I tried them out briefly but decided they weren't for me. I emailed to start the returns process under the 30 day guarantee and received a reply within a couple of hours and my return label was issued immediately. I was asked for feedback about the product and my return reason but this wasn't required to process the return, the 'no questions asked' part of the guarantee was adhered to. The representative I spoke to was cheerful and professional throughout. My return label was fully trackable and my refund was issued very quickly. The whole process from order placed to refund issued took 5 days, including a weekend. Even though I didn't like the product personally I found Ozlo a pleasant company to deal with.