OzarkeReviews of ozarke.com

Ozarke has great sleek looking products! Was pleased with the immediate and successful response to an issue with an item ordered. Customer care has live friendly humans that respond with actionable info. Nicely done Ozarke!

Purchased three of their lights 3 years ago, and one started to come on, and stayed red in places when the light was turned off! It eventually went out, and Alexa can’t find it! Seems this is the normal shelf life of these lights! They were willing to send me another one for 20 percent off, but don’t bother to tell you that the light has less than a three year shelf life! Will never purchase from them again!

From start to finish, very professional. The responses were timely, they understood the issue right away. The whole process was seamless. I have complete confidence in this company and will order from them again. They have a good line of products and stand behind them...a rarity these days.

attentive, personable customer service! great follow up to questions and fair pricing

I ordered “The One Lamp” from Ozarke. While it’s beautiful, one of the four poles that came with it is defective and won’t screw on properly. As soon as I realized this was an issue, I emailed them and asked for a replacement part. It’s been a week of back and forth emails, and they still have not yet agreed to send me a new pole. Judging by some of the other reviews here and elsewhere, I’m not holding my breath.

After posting my original review, I was contacted directly by a Customer Service Manager who had read my comments. I truly appreciate that Ozarke took the initiative to reach out rather than simply responding publicly. He listened carefully, understood why I was disappointed, acknowledged that my experience fell well short of the company's standards, and was genuinely committed to making things right. Throughout our conversation, he was professional, empathetic, and solution-oriented. He never minimized my concerns and accepted that the lack of communication, pricing confusion, and delayed delivery had resulted in a very frustrating customer experience. His willingness to take ownership and work toward a resolution has restored my confidence in the company. Because of his efforts, I have decided to give Ozarke another opportunity and have placed a new order. I am leaving my original review below for transparency so others can understand both what went wrong and how the company responded. If my new purchase is fulfilled as expected, I will gladly update my review again. **Buyer Beware – Misleading Pricing, Poor Communication, and No Accountability** My experience with Ozarke was extremely disappointing, and I would not purchase from this company again. I ordered two Millipede Wall Sconces after they were advertised on the website for $189.99 each. When my order was processed, I was actually charged $260 per sconce, less a 15% promotion (DAD15), resulting in a charge of approximately $221 each. To make matters even more confusing, the website was later changed to show the $189.99 price crossed out and replaced with the higher $260 price. I've seen retailers cross out a higher price to advertise a discount, but I've never seen a company cross out a lower price and replace it with a higher one. It made no sense and left me questioning the pricing practices. The product page also prominently advertised a 10-day delivery, yet after 30 days, I had received no shipment, no notification of a delay, and no communication whatsoever. Only after I contacted customer service did I learn that the item was apparently out of stock. At no point during the ordering process was there any indication that the sconces were unavailable or that the advertised 10-day delivery applied only to in-stock items. While waiting, the company launched a 20% Summer Promotion. Since my order had not shipped after a month, I requested a price adjustment from the amount I paid to the current promotional price. Based on the original advertised price of $189.99 and the current 20% promotion, I calculated that I should have received a credit of approximately $138.02, plus applicable tax. The first customer service representative, MJ, was pleasant but said she was unable to help and could only send an internal summary of my concerns. She assured me someone would call within a couple of hours. Mo did call as promised, but the conversation resolved nothing. He apologized repeatedly but insisted that $260 was the "correct" price, refused to honor the originally displayed $189.99 price, and would not apply the current 20% promotion despite my order remaining unfulfilled after 30 days. His only offer was a $50 store credit. A store credit was not an acceptable solution. This wasn't a purchase I'd be making repeatedly—it's not like buying shoes every season. I was purchasing lighting for my home, and after this experience I had no interest in receiving store credit to spend with the same company. After considerable back-and-forth filled with apologies but no meaningful resolution, I cancelled my order. I also requested the contact information for the company owner so I could express my concerns directly, but I was told that information would not be provided. Between the confusing pricing, the misleading delivery expectation, the lack of communication about inventory delays, and the refusal to make the situation right, the entire experience left me questioning the company's business practices. The website is beautiful, but my customer experience was anything but. I will be following up with my credit card company to ensure the charges are handled appropriately. Buyer beware!

The quality and responsiveness of Ozarke were terrific.

Exceptional support from the Ozarke team! I contacted customer service yesterday regarding my solar lamp order. The agent who assisted me was incredibly helpful, answered all my questions, and went above and beyond to provide a great assistance for my upcoming order. Very impressed with this level of service!"