I’ve been struggling with razor bumps from shaving for as long as I can remember and having been searching for a product to help combat this. I came across OYO and it sounded like exactly what I needed. I’ve already seen a noticeable difference and I feel so much less stressed about my skin!! If you’re considering buying it I really recommend you do, as you won’t be disappointed :) x
Response from Oyo SkincareNov 8, 2022
Reading your review made my day Katie 🥰❤️ Thank you so much for trusting Oyo and for sharing your lovely feedback with us xx
FL
Flowers
I was cynical but the razor rash wash /…
I was cynical but the razor rash wash / gentle scrub actually works for me.
Only 4 stars because it's expensive and comes in a glass bottle which isn't practical for the shower - maybe an aluminium bottle or something else eco friendly?
Response from Oyo SkincareNov 8, 2022
Thank you darling for leaving us a honest review! This is exactly the kind of feedback we need to improve our products. And you are absolutely right 🙌 Glass packaging is not very bathroom-friendly, which is why we are currently working on creating new packagings... Stay tuned ❤️
JO
Joanna
Sorry, wouldn't recommend products or the business.
Sorry. Wouldn't recommend I'm afraid.
Didn't see any benefit from the products after using them diligently as instructed, and the company service left alot to be desired.
Be wary of the 30 day better skin guarantee. I had to fight to get my money back - having reached out to request one beyond the "30 days" of the guarantee ... Technically. I sent my email on day 32. I know right. Travesty. No where on the website or in the order confirmation email did it give any detail about the guarantee or clearly state what the terms were etc. So I thought it was unfair and not reasonable that they used the 2 days beyond the 30 days to say they 'weren't able' to give a refund. They 'were sure I would understand'.
After going back with dates and timelines etc and calling out the lack of details provided on the website about the guarantee and requesting to make a formal complaint... I did ultimately get a refund. But that was after the initial 'sucks to be you' kind of copy and pasted in response to my initial contact and request for a refund under the guarantee. After I explained I wasn't seeing any difference in my skin. These products are expensive! The cost is substantial for what they are. The whole experience has left me with an unpleasant taste in my mouth to be honest. The way the communication implied I was doing something wrong or trying to cheat them by asking for a refund under the guarantee, made me feel ... well, terrible. Don't offer a guarantee if you're going to make customers feel bad for using it if they're not happy.
I understand even the best products won't work for everyone. I get that. I didn't have unrealistic expectations. But I didn't see any change. And my purchase decision was made because of they offered a guarantee. The products were expensive - alot of money for me, I felt they'd be worth it if worked for my skin like they seemed to be for so many people. And worst case if they didn't, there was the guarantee. Which I'm sure is why alot of other women decide to try the products too. That they didn't have an approach of simply honouring the spirit of the guarantee - on the basis of a couple of days making me out to be the bad guy, when they hadn't been clear on terms of the guarantee just seemed not aligned with all their marketing messages and stated values - makes me think that it's simply an effective marketing tool. Helping convert web visits to purchases. In any case...
I wrote a very fair 2 star review via one of the links in the many emails I received from the company asking for me to write a review following my order, but to date it hasn't been published which I think is suspicious. The website review process seems to be separate from these Trustpilot reviews? There's no mention on their actual website that the reviews they show there are Trustpilot reviews - and so are independent. I can only assume they're separate systems? And that gives me pause and reason to think they maybe pick and choose what reviews get published - which is why almost all the reviews on their website seem so positive. (Of course, I could be totally mistaken about this. Pure conjecture on my part obviously. Just making observations in light of my experiences.)
In any case. I think the products are overhyped and not worth the cost. If they work for you and help - awesome. I'm happy for you. But I find myself suspicious of the company's commitment to it's stated ethics and think the 'Kind' mantra is being milked for all it's worth. Consciously packaged? I'm not so sure I buy that... The stickers on the products are all standard plastic based adhesive and such. They might arrive in cardboard packaging, but that doesn't make much of a difference if the rest is all standard product packaging... I'm all for supporting and empowering women, buying local, sustainable products and prioritising the planet over growth. Truly. And I'm honestly happy to pay more for products and buy from businesses that are genuinely, independently verifiably, aligned with those values. I'm just not confident that this company and these products support those values.
I honestly hope that I'm totally off base and misunderstanding my experience. That my experience is an outlier. I want there to be more ethical, sustainable, female owned and run businesses who are putting people and the planet ahead of growth - I just can't ignore the red flags and the little negative gut feelings I've had in response to the interactions I've had with the company.
So my advice is ... be wary.
Response from Oyo SkincareNov 8, 2022
Hi Joanna, thank you so much for sharing in such details your feedback about our products and services. 🙌
Firstly, I'm sincerely sorry for the bad experience you had with us, including the poor service you received from us. Indeed, this was not indicative of the values that Oyo advocates and as the co-founder of Oyo, I would like to personally apologise for the service you received, which was clearly not sisterhood friendly, and compassionate as we claim to be!
Please know that we take these kind of feedbacks very seriously, your message did not fall on deaf ears and we will definitely use it to improve our service and make sure this doesn't happen again with any of our lovely customers.
As for the products, I am sorry to hear you haven't noticed any results on your skin. Though our products do provide real results for the majority of our customers, we understand that sometimes, things just don’t work out. Every skin is different and results may vary depending on your skin type and other factors that are beyond the scope of our products, which is why we offer a 30-day guarantee.
Sorry if we made you feel like you didn't deserve a refund, because you surely did, even 2 days past the guarantee. And I'm happy to hear that you had you rmoney back afterall, we would never dare to charge our customers if they are not happy with our products or services.
It was our mistake to not make the guarantee terms visible enough on our website, which is why we updated it accordingly, and is now visible to anyone who is interested to know more about our terms, right on the footer of our page 😊
Sincerely, Lisa
RE
Rebekah
Love the products and amazing customer…
Love the products and amazing customer service 11/10🤩🤩
Response from Oyo SkincareOct 18, 2022
We're thrilled that you're loving the products Rebekah!
JG
J. G.
Really does work
Really does work! I Brought this set when I was desperate. After 3 weeks you can start to see the difference, I’m now 2+ months in, I use it 2-3 times a week and I have not had an ingrown hair for over 2 months! It’s smooth and red bumps have also reduced. Really happy with this purchase! Thank-you
Response from Oyo SkincareOct 18, 2022
Love this J! Thank you so much for the feedback and we're glad that you're satisfied with our products.
SL
SL
Not great if you wax
I'll start by saying I only ever wax, so this might be less relevant if you shave instead.
I've been using the duo for about 2 month every day as instructed. It does leave the area feeling smooth and soft, however to say it gets the ingrowns out is an overstatement. I haven't found the product to make any difference to the presence of ingrown hairs, and the benefits it does give you could easily be achieved with regular exfoliation (your favourite body scrub or a mitt) and a nice lotion/oil for a fraction of the price.
I will also say that while I liked the before/after pictures on their website, each one of those where you can see an improvement states it was taken after 3, usually 4 weeks of use (which is completely fine). However, I was prompted to review these products only days after purchasing, which I find a little misleading if the review were to be shown to potential buyers. If your own materials claim results can be seen after x weeks, don't ask for a user review earlier than that - surely it can't be representative.
Response from Oyo SkincareOct 1, 2022
We appreciate your honest review and thank you for taking the time to try our products! I am so sorry that our products didn't work for you. As a matter of fact, every skin is different which is why results may vary a lot depending on your skin type, your grooming regimen and many other factors that are beyond the scope of our products. Though all of these factors can affect the results of our products, we are sorry our products didn’t bring you the results you were looking for.
Please send us an email and we'll check how we can work things out for you. Looking forward to your email! 🥰
SP
Sophie P.
results after two uses!!
I purchased the ingrowns out product and it’s insane! So glad I found this product, after two uses I could notice such a difference! It gives me so much more confidence when wearing underwear! Thank you ladies, so happy I found out about you!
Response from Oyo SkincareSep 13, 2022
Hello Sophie,
Thank you for your feedback and we're glad that you're seeing drastic changes on your intimate area!
ZA
Zara
Refund only within 30 days
Make sure to request refund within 30 days as afterwards it is not possible!
Response from Oyo SkincareOct 1, 2022
Hi Zara,
Thank you for your feedback and I am sorry that we're unable to issue a refund on your order. We only provide a refund within 30 days from the date it was delivered which is also indicated on our returns policy.
Please send us an email and we'll check how we can work things out for you! Looking forward to your email 😊