Isabella
Great customer service with lost…
Great customer service with lost product! I saw the ad for this product and ordered it straightaway as it was an issue I was struggling with. After waiting over a month for my order (I had ordered it during the Christmas period which I know is extra busy so I wasn't too concerned about when it was coming) I emailed them enquiring about when it was going to be delivered only to be told it had been lost during transit. The response from Lisa was beyond helpful and she offered to send me a new package straightaway. It came within the week and I love the product. Very accommodating and considerate team and I love the product!
Response from Oyo SkincareFeb 21, 2023
Hi Isabella! We're so sorry for the delay in getting your order to you, but we're thrilled to hear that Lisa was able to help sort everything out for you. We're happy that you're enjoying the product and we appreciate your patience and understanding during this busy time. You're awesome and we're lucky to have you as part of our community! 🤗💕