Personally, it didn’t work well for me. First impression was the smell … so so bad, but in saying that, I guess it can’t smell amazing due to active ingredients.. so I do understand. I don’t have thick hair, I had to keep it on for 10 mins (more than the recommended time) and it just removed patches of hair. I’m not giving up though, I’ll keep trying 💪
Response from Oyo SkincareJan 11, 2026
Thanks so much for your honest review, we really appreciate you giving it a try and sharing your experience, Kate💛 The scent can be a bit strong due to the active ingredients, but we totally get that it’s not for everyone. If you ever want tips for getting better results or finding something more suited to your skin, we're always here to help. And major props for your patience and persistence!
KK
Kayleigh K.
First over the moon but then holiday disappointment
As many others followed on Instagram for a while before making a purchase of the set for a lot of money. The price of it put me off so I waited until there was money off.
First times using it went well so I was pleased, reduced rash and redness. However used this before my holiday thinking it would be great so I didn't have to fork out for a wax. I wish I booked the wax before my holiday now. Used the set 24 hours before my holiday, it gave me irritation and razor rash (despite using Bye Bye Bush) and I felt self conscious throughout my holiday and was nervous to remove any growing hair. Despite continuing with the cleanser, in grown out and final touch it didn't get any better. I'm glad it was a one of purchase because I won't be purchasing again. And just to add to that bombarded my multiple emails about the best bikini line 😂
For those that make a one of purchase and whom it does work for there should be an option to buy the Bye Bye Bush on its own rather than an entire set again.
Back to waxing I go!
Response from Oyo SkincareJun 27, 2025
Kayleigh, thank you so much for sharing this, and we’re really sorry you had such a frustrating experience—especially right before your holiday. That’s the last thing we ever want, and we completely understand how disappointing it must’ve been to deal with irritation when you were hoping to feel confident and carefree.
It truly means a lot that you gave us a try, especially after following along and making such a thoughtful purchase. We’re glad the first few uses went well, but we hear you—having things go sideways before a trip is the worst, and no one should feel self-conscious on holiday.
Also, thank you for the note about our bundles and the emails—we totally get it. Not everyone wants (or needs) the full set again, and we’re already working on more flexible options. Your feedback really helps us do better.
Sending lots of love, and wishing you smooth, happy skin with whatever routine works best for you 💛
JE
Jessi
I really liked this the first time I…
I really liked this the first time I used it but every time I’ve used it since it was been more difficult and removed LESS hair. I like the product and it doesn’t irritate, but for my hair is only removed about 60% and then I have to use a razor to remove the rest. So it’s not as effective for me which kinda defeats the purpose. I guess my hair is just more stubborn.
Response from Oyo SkincareMar 24, 2025
Thanks for sharing your experience, love! 💖 We’re so glad to hear it’s gentle on your skin but totally get that you were hoping for more consistent results. Hair texture can definitely play a role in how the product works, and sometimes leaving it on for the full recommended time (or a little longer, if your skin tolerates it) can help with those extra stubborn areas.
If you ever want tips on getting the best results, just DM us, we’re here to help! ✨💕
BD
Beatrice D.
Delivery issue
I haven’t seen much difference yet but the main problem was that delivery took much longer than expected
Response from Oyo SkincareOct 4, 2023
Thank you for your feedback, Beatrice! 😊 We're genuinely sorry about the delivery delay - sometimes these things are sadly out of our hands. As for the routine, we hope with continued use, you'll soon see the desired results. Always here to help if you need anything 💕🌼
HA
Hanna
Good product but wouldn’t order again
As someone with sensitive skin I was fully expecting this product to fail but my skin actually really loved the product! The cleanser irritated my skin slightly but I am well aware that I have really sensitive skin and this this is an issue with me over the product.
I did, however, have a lot of problems getting my product. First the final touch arrived with the bottom of the glass cracked meaning about 90% of the product got wasted. I contacted oyo about this and they sent me a replacement quickly except it was a replacement half the size. I then had to email again and they send me a partial refund of £5 which really doesn’t seem enough for (1) the hassle of the whole thing and (2) the fact I only got half of the product I ordered. The team were always really friendly to contact and I can appreciate sometimes things can go wrong that are out of their control. However, I’ve never went through so much hassle and still never received the product I actually ordered.
I think as someone who has spend so much money trying to find solutions to her sensitive skin, I wouldn’t order again. It was just too much hassle and money for what I got.
Response from Oyo SkincareApr 20, 2023
Hi Hanna, I'm sorry to hear about the trouble you experienced with the product delivery and the damaged item you received. While it's great to hear that the product worked well with your sensitive skin, it's understandable that the difficulties you faced have left you feeling frustrated. 😔 We definitely want to make it up to you with the refund issue, and our team will be in touch with you. Thank you for your feedback, Hanna. 💖
CU
customer
Good products but customer service does not live up to the brand promise
Good products but the prices are high and a lot of email traffic. Have taken part in 2 surveys incentivised with a discount code, first code didn't work and then never received the second one. Emailed to ask about the first code and never received a reply.
Response from Oyo SkincareApr 18, 2023
Hello dear, thank you for your feedback! 😊 We're glad you like our products. We do apologize for the issue with the discount codes 😔 Our customer service has recently undergone some transition in March, which might explain the slow/no reply. While this is definitely not an excuse, we hope we get another chance to make it right to you. 💛💌
ES
Essi
Products don't work, but customer service great
Customer service is really good – when one of my products' bottles had smashed in the post and I emailed OYO about it, they were very quick to respond and to send out a replacement. However, I haven't found the products to make any difference to my intimate area, even after 4 weeks of use and following the recommended step-by-step guide for using the products. So, overall a bit disappointed that I spent so much money on this and it didn't work at all.
Response from Oyo SkincareFeb 21, 2023
Hey Essi! We're so sorry to hear that our products didn't work for you as expected. But we're glad that our customer service was able to assist you promptly! 🤗 We really appreciate your feedback and would love to chat more about your concerns. Feel free to reach out to us and we can work together to find a solution that works for you! 💕
ZA
Zara
Refund only within 30 days
Make sure to request refund within 30 days as afterwards it is not possible!
Response from Oyo SkincareOct 1, 2022
Hi Zara,
Thank you for your feedback and I am sorry that we're unable to issue a refund on your order. We only provide a refund within 30 days from the date it was delivered which is also indicated on our returns policy.
Please send us an email and we'll check how we can work things out for you! Looking forward to your email 😊
