Shari
Unit arrived broken
Unit arrived broken. Needed it ASAP. Have to wait til it gets shipped back before they send out another one. Will have to go rent something in the interim.
Response from Oxygen Concentrator StoreDec 9, 2021
Hello Shari, thank you for the feedback. We understand the frustration the issue caused at your end and we apologize for that. Your unit faced out-of-box failure and a replacement unit was shipped to you immediately. No matter how much attention is given to Quality Assurance and shipping, out-of-box failures happen sometimes. We are committed to reducing these errors and providing the best customer service. Thanks for your understanding and your patients during the process. Please feel free to contact our customer service team at 1-877-303-9289 if you have any questions.



