Oxygen Concentrator StoreReviews of oxygenconcentratorstore.com

I have been a customer for a number of years. The Oxygen Concentrator Store/AMSR sales and service are top notch. Their sales staff is always eager to help and assist. Any issues or problems that I have encountered have always been addressed quickly and in a very satisfactory manner. For example, I recently ordered new columns for my Inogen, the order was placed, filled and delivered within 24 hours of my call. Rare to find such excellent service in other places. Thank you OCS/AMSR, you make my living easier and my condition much more manageable. So greatly appreciated! Special thanks to Sean Lowe for all his help when I call!

Very, very disappointed in the follow-through after sale with this company. I believed that with my guarantee still in place I would be getting an all-new unit. Also, I have no instructions on what to do with the part of the unit left behind with me. It must be mine to sell, right? Too many inconsistencies and loose ends with this transcation.

I was impressed by the AMSR web site when I started shopping for a portable oxygen concentrator for my wife. The videos made it even easier to compare the features of the different brands. I talked with Mars when I was ready to buy and he helped me with more details that led to my decision to purchase the CAIRE FreeStyle Comfort. Shipping was same day! The CAIRE owners manual is complete and easily understood and the AMSR "Comfort Zone Service" program is very comprehensive. Tami called us today to make sure we are satisfied with the unit and advise a couple of maintenance tips. I am very confident that AMSR is the best choice for this important online purchase and that future service will be handled with the same personal care and professionalism as the sale.

Lucas Corrick was extremely helpful in helping me select a light weight POC suitable for backpack use. He did not know how fast it had actually reached my doorstep nor that the delivery agency gave no notice of arrival. While it was safely on my porch, the parcel itself was heavy enough that I had to summon assistance to get it indoors and unpacked. It would be helpful if a technician had called within the week to see if it was operational since I'd specifically emphasized being a vision-impaired person.

Nick’s customer service was wonderful. All my questions were answered promptly and courteously and it was extremely easy placing my order. I was notified when it was shipped and I received it as promised. I would do business with the Oxygen Concentrator Store any time.

Colton was great paperwork was kind of screwed up but he stayed professional and very friendly through the whole experience

On November 29 I placed a call to the local store trying to order 2 new batteries for my Eclipse 5. I was told there were none to be had BUT I could buy a "like new" used battery and a rapid charger for $475. Wasn't fond of this idea but I needed more battery for a trip. The rep requested a card to complete the deal. I, a trusting soul, gave her my card number. A couple of hours later the rep called back and said there were no batteries but would I like to go ahead and buy the charger, I said no and was was told the told the order had been canceled. I asked about the charges that were in my bank pending account. The rep said to call bank, I did and was told they would not release funds until company canceled the request. Emailed rep and asked her to please do something to refund my money. Rep emailed me back and again said call the bank. I did, bank said (for the 2nd time) they cannot stop pending without company approval. Called the rep again and left message to please cancel this deal---she would not take a phone call. It is now Dec.7th and I STILL have not gotten my $475 back. It is 17 days to Christmas, I need my money. I would never use this company again.

Website very helpful for selection and ordering. Ordering was easy online and delivery was fast, 3 days from order to delivery.