Lindblom, B.
My machine needed repair
My machine needed repair. The representative I spoke with said he would prepare a shipping label since that would be faster than having the company do it and that it would take about 4 weeks to get it the repair done. The label he sent had an incomplete return address, and wasn’t even in the system when I checked the tracking number before mailing. When I contacted him about the problem, he had some company take over. I am sure that he was trying his best to get my machine repaired as soon as possible but just wasn’t up to the job. My being in Hawaii also may have confused him. A new label that was sent was in the system. I attached it over the incorrect one, sent the package, and was delighted to receive a repaired machine in a little over a week. I rate this service as many stars as possible, but the entire not the entire experience.
Response from Oxygen Concentrator StoreMar 17, 2023
Hello Barbara, thanks for taking the time to inform us about the issue. I'm sorry that you didn’t receive the quality experience we are known for. We strive to provide an effortless customer experience and would take this opportunity to investigate the issue further. You may reach us at (877) 303-9289 to discuss.