Oxygen Concentrator StoreReviews of oxygenconcentratorstore.com

Response from Oxygen Concentrator StoreAug 23, 2023

We apologize for the inconvenience you've experienced with the repair process and the lack of a loaner program. Your feedback is valuable to us, and we understand how essential portable oxygen concentrators are for your daily life. We'll definitely take your suggestion into consideration to minimize disruptions in the future. We're committed to improving our services and ensuring a better experience for our customers. Thank you for bringing this to our attention.

Response from Oxygen Concentrator StoreAug 25, 2023

We're delighted to hear about your positive experience! Should you have any further questions or concerns, please don't hesitate to reach out. We truly appreciate your feedback and hope to serve you again in the future. Thank you for choosing us!

Response from Oxygen Concentrator StoreAug 23, 2023

Thank you for your feedback! We're glad to hear that our response time was good. If there's anything specific you think we could improve to earn that fifth star from you, please feel free to let us know. Your input helps us continue to provide the best possible service.

Response from Oxygen Concentrator StoreAug 25, 2023

We're delighted to hear about your positive experience with Colton! It's crucial for us to have team members who are not only knowledgeable but also approachable, ensuring our customers feel valued and understood. We're pleased that your return process was smooth and hope the G5 meets all your needs. Should you have any further questions or concerns in the future, don't hesitate to reach out. Thank you for your trust and for choosing us!

Response from Oxygen Concentrator StoreAug 25, 2023

We're thrilled to hear about your seamless experience with us! Our goal is to ensure that the ordering process is straightforward and that our products arrive promptly and in perfect condition. It's fantastic to know that the Inogen at Home concentrator not only met but exceeded your expectations in terms of setup and noise level. Your feedback is invaluable as we continue striving for excellence in service. Should you have any further needs or questions in the future, please don't hesitate to reach out. Thank you for choosing us and trusting our products over your local DME supplier!

Response from Oxygen Concentrator StoreAug 23, 2023

Lamentamos mucho cualquier confusión o falta de información que haya experimentado con respecto a la política de reparación. Tu opinión es valiosa para nosotros y la tendremos en cuenta para mejorar nuestra comunicación y servicios en el futuro. El mantenimiento anual es estándar para la mayoría de los concentradores de oxígeno. La tarifa de manejo de garantía de $60 que cobramos cubre los costos de envío de ida y vuelta. Si el cliente envía la unidad directamente, le costará el doble o el triple del coste. Por lo tanto, esta tarifa permite que el costo de envío se reduzca drásticamente y ayuda a un procesamiento más rápido de la unidad. Además, su unidad reparada está en camino de regreso y se espera que llegue este viernes. Si tiene más preguntas o inquietudes, no dude en ponerse en contacto con nosotros. Estamos aquí para ayudarte. ORIGINAL: We are very sorry for any confusion or lack of information you experienced regarding the repair policy. Your opinion is valuable to us and we will take it into account to improve our communication and services in the future. Annual maintenance is standard for most oxygen concentrators. The $60 warranty handling fee we charge covers two-way shipping costs. If the customer ships the unit directly, it'll cost twice or thrice the cost. So, this fee allows the shipping cost to come down drastically and helps with faster processing of the unit. Moreover, your repaired unit is on the way back and is expected to arrive this Friday. If you have any further questions or concerns, please do not hesitate to contact us. We are here to help you.

Response from Oxygen Concentrator StoreAug 25, 2023

We're genuinely pleased to hear about your positive experience with our customer service. Encountering an issue can be frustrating, but we strive to address any concerns promptly and efficiently. It's heartening to know that our response met your expectations and that you found our team professional and accommodating. Standing behind our products and ensuring customer satisfaction is paramount for us. Thank you for your trust, and we look forward to serving you in the future! Your recommendation means the world to us.

Response from Oxygen Concentrator StoreAug 25, 2023

We're overjoyed to hear about your continued positive experiences with us! Nick Vannatta is indeed a valued member of our team, and we're glad he could assist you effectively. It's our priority to provide quality products promptly, and we're thrilled your new POC is serving you well. Your trust in purchasing from us not once, but twice, speaks volumes. Should you need any further assistance or decide on a third purchase, we're here to help! Thank you for choosing the Oxygen Concentrator Store!