Heller, A.
Feel like I was scammed
I paid over over $3100 for a new machine and was sent a used machine instead which is absolutely unacceptable. It was dirty and had scuffs and scratches and dirty spots. I took it out of the case and there were crumbs and some stains inside and on the bottom of the carrying case. Perhaps they didn't think I would notice or someone was just not paying attention but either way I am so upset I am not sure how I can trust this company after this and am feeling like I should return the machine as I only got it today and find a different company that doesn't try to deceive their customers.
Response from Oxygen Concentrator StoreJun 11, 2024
Thank you for your feedback, Amanda. We're truly sorry for the experience you had with the condition of the machine and the lack of prompt communication. We understand the urgency and importance, especially when it's for your child. We apologize for the oversight and any inconvenience it caused. Please know that we take this matter very seriously and will ensure that the full refund is processed asap. We are committed to improving our service to prevent such issues from happening again. If you have any further questions or need assistance, please feel free to reach out directly.