Fortney, J.
The unit we were given originally was…
The unit we were given originally was loud, we weren’t told it was air on demand, it only worked for 6 months, when I called about the problem, I was told it would arrive that Tuesday because Monday was a holiday, it came today, Saturday. What if that had been his only unit? And the worst! I’m told you send us a box and I have to return the unit in three days or I’m charged for the unit. Later, the paper work in the box said maybe, $15? Doesn’t matter, the idea that if it isn’t sent by a certain time or else is rude. Maybe one or two weeks, this is absurd. I dislike your company, I will discourage anyone from using your service and we certainly won’t again. Don’t think about sending us any sales info.
Response from Oxygen Concentrator StoreSep 15, 2026
Thank you for taking the time to share your feedback in detail. We are sorry your experience fell short. We also want to clear up the return timeline, since we can see how it came across. The request to send the original unit back within a few business days is meant to be flexible, not a threat — if that window is ever too tight, a quick call or message to us is all it takes, and we work with you rather than default to a charge. We hear you that the wording didn't come across that way, and we're taking that feedback seriously. We'd genuinely like the chance to make this right. Please reach out to us directly at 877-303-9289.