Eric
They sold me a machine that is not User Friendly.
They sold me a Caire SeQual Eclipse 5 oxygen concentrator, even though I had been asking about other models. I have read the User's Guide and the machine has a lot of cool features, but also a lot of issues with complexity. If you leave the device plugged into your car after you have turned off the engine it can drain the car's battery even if the machine is off. If you plug the machine in to the car before turning on the engine of the car, you might not be able to start the machine at all even after you start the car. If the machine starts up at maximum flow, it can damage the electronics in your car, so you are supposed to start it up at the lowest flow rate and slowly increase the flow to what is prescribed. For a machine that is most likely going to be used by the elderly, this is about as far from idiot proof as you can get. I have the technical background to probably be able to effectively use this device, but if I had been the salesperson I would have directed the customer to something more user friendly and only sold them this machine if there was nothing else that would meet the customer's needs.
Response from Oxygen Concentrator StoreOct 17, 2025
Eric, thank you for taking the time to share your experience and for your thoughtful feedback on the Eclipse 5. We understand your concerns about its complexity, especially regarding vehicle use. We'll share the feedback with the manufacturer. We’re glad to hear that after speaking with our team, the unit is working well for your needs and that your concerns are primarily with the design rather than the purchase itself. Your input helps us guide future customers more effectively. If you ever need anything else, feel free to reach out—we’re here to help!