William R.
I thought the carrier was like a…
I thought the carrier was like a backpack which I could wear behind my back. I already have the exact carrier you sent and I will send back the one you sent me. Please respond. Thank you!
Response from Oxygen Concentrator StoreNov 20, 2025
Thank you, William, for letting us know. We’re sorry for the confusion about the carry bag type. Our service team has already opened a case so you can return the bag, and we’ll issue a refund as soon as it’s received. They also offered an exchange, and we completely understand your plan to reorder once your new credit card arrives. If you ever need anything else, feel free to reach out, we’re here to help!



