Miller, P.
Mis communication with Sales Dept.
after mis communication with a sales rep. about the unit coming with an external charger, I called into Thachter to explain the situation. He called me back after listening to the recording and said ,yes, there was a mis communication and will ship me an external charger at no cost. Now that it what I call great customer service. Much appreciated. Also, one of the batteries is defective, but I have to send that in and they receive it before they can send me another one so disappointing I will only have one battery for over a week before I receive a replacement one. Oh well. Again, I appreciate the great customer service. Everyone have a Blessed Thanksgiving.
Response from Oxygen Concentrator StoreNov 25, 2025
Thank you, Paul! We appreciate you sharing this experience and are glad we could resolve the miscommunication and get the charger sent out. If you need help with the battery exchange, call us at 877-303-9289. If you ever need anything else, feel free to reach out—we’re here to help!