Seitz, R.
I purchased several machines from this…
I purchased several machines from this store the Oxygen Concentrator Store I did not like the rove6 asked if I could trade it in on a rove4 which is much less weight after making the deal they said I had to pay the full amount upfront and they would mail me back a trade-in check once they received my machine because they’ve been burnt before I said I really don’t have it so I need that money to pay off the machine assured me this would happen quickly. Once I got the new machine I boxed the old machine and mailed it right back they got it inspected. It said everything was good weeks ago. I’m still waiting on my check called about it and was lied to told me they mailed it on the 24th of the month and it could take up to 20 days to get here. They must think I’m a dummy I lived out in Colorado where their main office is that mailed plenty of mail to Florida friends and it takes about 2 to 3 days to get it when I called them out on it. They said they would get back to me I’m still waiting and still without my check for my machine not fair. I do not do business that way after they read my review, they reached out and called me told me they were going to send me a tracking number and they were going to send it out overnight never sent me the tracking number so I got upset and wrote another Google review but in the end the check show up today so I changed my rating to three. The machine is great. The misunderstanding probably should’ve never happened and got to the point where it did that’s why they got a three.
Response from Oxygen Concentrator StoreMay 1, 2026
We appreciate you taking the time to share your experience, and we’re sorry for the frustration this situation has caused. To clarify, we received your unit on 4/23 and began the inspection process right away. During that time, we made an error in communication and incorrectly stated that your check would be sent on 4/24. We understand how that created confusion and concern. The unit completed testing during the week of the 24th, and your check was sent via 2-day air on 4/30. At no point was there any intent to mislead you—this was simply a miscommunication on our part. We value your business and are actively working to improve our communication, so situations like this don’t happen again. If you need further assistance, please contact us directly at 877-303-9289, so we can make sure everything is resolved promptly.