OxygenReviews of oxygen.us

I used oxygen to do my Christmas shopping, and a few other transactions. One of the stores I used the card with to shop online didn’t have a few of the items I had ordered for online pick up and had refunded my card. Same as the person below me, when I called customer service to find out where my refunds were the rep also told me I had already spent the money, but also couldn’t tell me where or when it was spent. I am so glad I not only recorded the call, I also took screenshots of everything. The customer service rep over the phone confirmed the original charge was $146 but this morning when I go and look at charge in question changed from the original purchase price of $146 to $35 and I was told i had already spent the money! First of all the $35 is what I was owed as a refund as the price of my transaction had changed from $146 to $121. What happened to my money oxygen? Because I have been waiting almost two weeks for the refund and purposely kept my account balance at $0 so this time your representatives couldn’t say I spent the money this time but they still told me I did. Don’t bank with these people they will steal your money!

I've had a multitude of issues with this mobile bank. Their mobile deposit is highway robbery at the very least. The 3rd party business they use for mobile deposit charges a ridiculous fee, $40 on an $800 check?? It's absurd. The dates for the transactions in my mobile app skip forwards and backwards, sometimes multiple days, so it's hard to find a specific transaction. Having to uninstall and reinstall the app to be able to make a transfer from my savings account to my checking account. Completely bizarre in my opinion. This last one is the final straw and I will be closing my account at the beginning of the New Year. I requested a refund from a specific company that I won't name because this is not their problem. This charge was still processing in my checking account and the unnamed company reverse the charge. From what I can see in my mobile app, the debit was never returned to my account. I contacted Oxygen Customer Service and they told me the money had been returned to my account on December 25, just yesterday..... Odd considering banks don't process transactions on federal holidays, right? The customer service rep tried telling me that the money was already spent but couldn't tell me where it had been spent. Don't believe the hype and heed mine and everybody else's warning: AVOID THIS BANK!

Absolutely disgusted with customer service and the lack of concern about the situation. They screw up and I have to wait 24-48 hours for them to even look into the problem, check has been marked void per their system and requirements. I guess I'll just close the account and go elsewhere

Someone hacked into my account in August 2021 and stole all my money across seas, My dispute was granted to me but here it is November 2021 and still can't get my money they stole. They sent the money to the account they closed and card they cut off. Why would they do that knowing they closed everything, Now I have been waiting on a check to be sent to me. Everyday I call (from the time they said my check would arrive and it never did) for an update and Everyday my money still sitting in my account. I'm on hold now waiting for a supervisor and whenever I ask to speak to a supervisor they never available after they lied to me about my check I can't speak to a supervisor at all now. They hang up on me while I'm on hold and never give me a call back. I'm looking into sueing them now. seems that they don't want to send me my money. After I get off the phone with them now I'll be calling my lawyer.

After using this card for almost a year, I will be switching and closing my account soon due to the fact that if you make a purchase and it's declined, the charge goes through anyways. This has happened to me twice and the merchant has said the money was reversed back but it has never showed up in my account. Oxygen reps have stated I spent the money but how is that possible when I never got the money back? I just don't understand. The transaction is still pending on my account.

Don't waste your time. I attempted to open a business account with them to create an LLC. They did not mention anywhere that the only way to open a Business account is to apply for a personal account first. As a result, I was denied for both accounts. That scary thing, somewhere in their system I have some type of account because I'm able to change my password AND approve devices at log in. And after spending an hour on the phone with customer service, no one can tell me exactly how or why. Customer service is disrespectful and rude. They act as though being right is a game instead of doing their job which is to "serve the customer". I mean. It's literally in the title.

I used this so-called bank for almost 3 years. I did the same thing loaded my card and used it. Then one day they up and closed my account for no logical reason. The remaining balance on my card I am still waiting to receive and it's been over 2 months since my account was closed. I advise anyone who wants to keep their money NOT to deal with this scamming so-called bank! This place succs!!

Terrible bank, nothing but hassles with them and if you call support you may be told different things by different agents. I recently added $30 from my chase account on a Friday morning and the next Friday it still is not in account. Its cash, bank to bank its not a check waiting to clear or a huge sum of money. Going to close this crappy account.