Kelsey A.
A sad excuse for a bank
Terrible company. We had 2 holds from 2 different hotels and we had told them that the hotels had let them go, we even gave them the transaction number. They told us that in order to let go of the processing charge, they would have to talk to the merchant themselves AND they wouldn’t be willing to call them theirselves. So I had to do a three-way phone call with the hotels. They not only wanted the transaction number, but they also wanted the merchant ID which is totally abnormal and not professional at all. I’ve never had to jump through so many hoops. The hotels were even getting pissed at oxygen and demanding the funds get released! It has now been 30 days and they are supposed to automatically release the funds, I’ve been on the phone with them for 45 minutes and they’re still giving me a hard time over it! They're still asking me for “documentation” (which I already gave them). I also filled a dispute with them and spent over an hour on the phone with them dealing with it and THEY NEVER EVEN FULLY FILED IT!!! This company is a joke. They have like 4 people working in the customer service department. I’ve called them so many times that I know the names of all the customer service agents and their supervisor. If I hadn’t had to wait so long to get my own money back, I would have closed my account long ago.