OxygenReviews of oxygen.us

After the last update the app is saying my device is not authorize to get in to my account and then tells me to log out I have called customers service and email them for the last 4 5days in a row they tell me that theyll sented a email I never got I just want to get in to my bank to close my account with them

They just closed my account without notification or anything. I asked how they can close it without telling me first and then they say they will send me an email.

Do not use oxygen banking!! I’ve been using them for about 2 months and have had 3 different times when I had an Order cancelled and they never refunded me the money. I called them and they said they refunded it and would send me statements. When I got the statement there was nothing on it about that charge at all. I’m pretty sure they are stealing customers money so I’ve stopped using them altogether. Their customer service is also horrible and hard to get ahold of, wonder why! I keep a close eye on my money I know what goes in and what goes out and they never refunded those amounts so if you decide to bank with them be careful and watch your money carefully! Hope this review prevents others from losing their money! Good luck!

This is the worst bank ever. Yes hey sent me a card that’s already been used so now they making me wait to access my money in my back account and I have bills that are due....they custom service barely speak English so they don’t know anything what you saying...it’s sad they need to be shut down because they scamming people out that money...every time I ask for a supervisor , they just put me in home and don’t even look so they come back in the phone saying it’s not one available...so you telling me at the job every day all day it’s never a supervisor on duty.

This company is trash! They suspend your account if u have deposits at they decription and they wanna put u threw all kinds of things to get ur money transferd our of ur account to another well now they will have the biggest lawsuit ever . This a prepaid account not American express

I opened up a personal account with them in late 2018. I used this account only for direct deposit, and only to pay my rent. For almost 3 years, it was great. I received the rent portion of my paycheck 2-3 days early, so I was never late. Then a few months ago, they "revamped" their personal account program so now they have "levels" that you must qualify for (in deposits, debit card usage, etc), and these levels cost money. The perks of these levels are more or less the same perks that Oxygen has always touted but parsed out into most to least desirable. The "free" level has no perks, but no fees either. The more desirable features, the higher your annual fee will be to use them. Without the perks, Bancorp is the worst bank you could use so I'm not sure what they're getting at. While the change doesn't significantly affect me, I'll be taking my money elsewhere purely on priciple.

Wish I could give less stars. Awful experience and worse customer service experience.

I loved Oxygen at first, I referred all of my employees to them, and my family. I started playing a little online poker 6 months ago, and there wasn't ever an issue with this. I paid for every transaction made, I even spoke to a representative because they were charging me international fees every transaction whereas Chime did not. They just said it was a company policy and it being only 10 cents to 20 cents it didn't bother me much. Out of the blue they closed my account, due to online gambling. There was a balance of 456.79 in my account. They said they'd sent the money back to the issuers and I'd have to contact them. I can't get any of statements because it won't let me in my account. Now it says my balance is 19 and some change when I call customer service and they can't explain anything to me. It's completely unprofessional and I would like to know where my money is.. don't bank with them. They are great at first then they strike like a thief in the nignt.