OxygenReviews of oxygen.us

Worst customer service ever!!! They give you the runaround to cancel an account even. They claim that there is no account associated with your email but they never asked for an email. They tell you to call the customer service number but all it does is ask to confirm your card number then hangs up. Terrible, terrible, terrible. These guys are scam artists at best.

Worst bank and customer service all I cn say is hire a lawyer I did with the advice from the IRS take them to court they made funds available when my sister's return went to my account then froze it the next day said I needed a letter of intent from the IRS IRS said they r not the one who froze the account and that the bank deposited the funds and made the cash available so there was nothing they cld do now my sister is on the streets with her 2 sons and I cnt give her her money nor can I use mine this is the worst bank and dnt get me started on customer service

With my first bad review ever, it brings me great sadness to write it about my favorite banking app I've ever used. I remember signing up a few years back and looking at the app and falling in love, I really love the digital side of things and Oxygen was catering to everything I loved. They offered incredible features like unlimited digital and merchant cards, 2-6% cash back at some of the most popular places to eat and shop, and overall so many unique and amazing features that I simply fell in love with. I've used this app for over 3 years now and used their banking app exactly how they advertise... I have over 20 merchant cards, I use the one time cards on a lot of the online shops, and I utilize the cash back every chance I can get. But these perks Oxygen offers are all a coverup for the massive issue of this banking app, they DON'T control your money. The Bancorp Bank has control of your money. Why is this an issue? Because Oxygen is telling their customers they get "unlimited deposits to their account, unlimited digital cards, and 5-6% cash back, and so many other perks" but when it all comes down to it your account is going to get closed just like mine just did. I never thought I would be sad to not be using a banking app anymore, but I fell in love with how it worked and I thought this was the future of banking, my friends told me it was too good to be true and there's no way any bank can keep this up, and after even spending $199.99 to upgrade to their fire card (which they make you spend a ton of money on their card, and deposit over $6,000 per month), well, when you actually do these things... they PUNISH you for it. Soo the perks they offer are simply a cover-up. I trusted my bank with about 70% of my deposits, I mean they were amazing and I never once questioned they would ever do anything like they do today where they closed my account permanently, offered no explanation, and gave me no details of when I would receive the funds that were in my account. My app no longer works, and they are digital so obviously I can't go into the bank to get the rest of my funds. It brings me great sadness to say this bank is simply a fraud, I saw reviews and said "Oh they probably just had bad luck this bank is incredible" and sure enough, here I am, writing that same review, and I'm someone who deposited over $6,000 a month consistently, used the bank EXACTLY how they advertise it and encourage you to use it, but ultimately Oxygen has NO say, the final decision comes down to The Bancorp Bank. I thought this one was too good to be true, but after be able to use it for a few years I started to trust them with my deposits more and my payroll payments, I mean they literally offer these high end "Fire" perks that you have to spend an insane amount of money for, but in reality you will be punished and your account closed just like mine. Please save your heartache, as beautiful and amazing as this app is, it's truly a scam... you will get burned, it's just a matter of time. With great sadness, A former Oxygen banker

I've been using this bank for 3 years but full time for the last year,now keep in mind I get my paycheck deposited weekly and never had no problems, everything's been fine until today. someone used my debit card without my permission without my knowledge. I contacted the bank and explained all this, and I was informed today that I will not be refunded my money from them even though I have never Gave anyone my debit card number or permission to use my card and supposedly they did an investigation and decided there was no error.I had no clue how you come to that decision when I tell you no one has had my debit card, no one has had permission to use it and these are not my bills. So now they think I should just say o well to $1,200.00 and that's not gonna happen so I'm unsure what my next step will be.

Scammer and thieves they will steal your money look at all these bad reviews

I WILL NEVER DEAL WITH THIS BANK AGAIN. I have contacted customer service multiple times about transferring my money from my savings account to my checking account they can’t help me they keep telling me I have to wait 24 to 48 hours for a response I’ve waited multiple days I have heard nothing I have now became late on my bills as I can’t access my savings account to be able to transfer my funds I have been very irritated dealing with this bank and the customer service that comes along with it they are very unprofessional and untrained as soon as I get my funds available I am switching and never using them again.

Took my money and won't give it back. Claims they didn't receive my deposit. CashApp says different. I mean, just look at the UX! Horrible design. That should tell you all you need to know!

My application was not approved for some reason which they won't tell me I been told to make another account which I can't do obviously but hey don't call customer service or msg gmail because they are no help at all.