OxygenReviews of oxygen.us

Response from OxygenJun 6, 2023

Decisions to close accounts are based on the account terms and conditions. We certainly regret that yours had to be closed, but trust that we did so with account safety and security in mind. A closure notification was sent to you on April 11, 2023. We apologize for any inconvenience caused.

Response from OxygenJun 6, 2023

Can you please provide details so that we know the reason for the low rating, Jaylan? This will help our team to improve and serve you better. You can send us an email at [email protected] and additional information can be found on our website as well: https://oxygen.us/#personal

Response from OxygenJun 6, 2023

We sent you an email five days ago regarding your dispute, Eric. Disputes are a highly regulated process that requires thorough and comprehensive investigation on a case-by-case basis. The investigation process typically takes a maximum of 45 days. Someone will reach out to you with updates as soon as they are available.

Response from OxygenJun 5, 2023

We’re sorry to hear about your experience. On May 26, 2023, Customer Support advised you to provide new unreviewed documentation to reinvestigate your claim. Please send us an email to [email protected] with additional information/documentation to further look into it for you and discuss the 10 days for credit you mentioned in this review. We apologize for any inconvenience caused.

Response from OxygenJun 5, 2023

We appreciate the time you took to leave us this review. Thanks so much for the kind feedback.

Response from OxygenJun 5, 2023

We’re sorry to hear about your experience and we'd love to look into this further. Just checked and your dispute is being worked on. Please send us an email to [email protected] so we can help you. We are always here to help.

Response from OxygenJun 2, 2023

Hi Shamia, thanks for taking the time to leave us this review. Our team works hard to provide the best service possible and we are so glad it shows!

Response from OxygenMay 10, 2023

Hello Martha, we’re sorry to hear about your experience. We are here to assist you and you have the option to request to reopen the claim and have it re-investigated. Please email support at [email protected] with any questions or if you would like to request a rebuttal.