I bought a shirt and after taxes and other fees the shirt cost 40 dollars Unfortunately the wrong zip code was entered in so the shirt was returned to Oxnit I contacted them and they charge me another 14 dollars. This was in June. There is no shirt and due to the return policy no refund so no short and I am out 70 dollars Better to buy for Amazon
Response from OxknitJul 28, 2026
Dear,
Thank you for sharing your feedback. We are sincerely sorry to hear about your experience and apologize for the frustration this situation has caused.
We would like the opportunity to review your case again. Could you please provide your order number or contact us([email protected]) using the email address associated with your order? We will carefully investigate the shipment to better understand what happened and work toward an appropriate solution.
We appreciate your patience and look forward to assisting you further.
Best regards,
Oxknit Customer Service Team
AM
Anne M.
BUYER BEWARE! This's a specific type of scam where they ship only about half of the orders, the smaller ones, and keep the more expensive ones to themselves. No customer service either.
I placed an order and payed for it well over a week ago, but I never got a confirmation of any kind. Except from my bank that 100 bucks went to Oxnit immediately on the day of purchase. I e-mailed them to ask what is up with that, and they replied by screaming rude things at me in extremely poor English (with many exclamation marks) without answering any question. Since then I have tried to contact them another 4 times, and they just refuse to answer. I can check in my account on their website, and there it says "paid but not fulfilled". They won't tell me why. I'm pretty sure the order didn't register, because I didn't get any confirmation, which i did get with the first order and the third. After this second (disastrous) order that they refuse to ship, before I knew they would be so horrible, I bought yet another shirt to send to a friend. That order was placed a day or two after mine, and she received hers today. Which makes it even more frustrating that an order i placed well before that one is still being completely ignored.
The worst thing is when you email them, they actually yell at you and insult you and then block you, no matter how polite or gentle and reasonable you are. It's horrible. I'm already low on cash and I'm stressed, I've got other things to do. I don't want to worry about this for the next god knows how long, I'll have to start legal procedures and all which will stress me out for months. So, if you're lucky, your order will arrive and the product was alright in my first case, but judging from all reviews, 50% of customers do not get what what they payed for (if anything) and indeed no customer service exists whatsoever. That's quite a risk unless you're made of money and don't care. Strangely their website has a very decent and efficient AI chat bot, she checks everything for you and even sends emails to the "customer service" for you if you want, including all the data she found. If this AI chat bot would run the entire store, there would be 5 stars here on Trustpilot. But, needless to say, the "human" "customer service" ignored whatever the professional AI bot is sending to them. Just like they ignore it when you send mails yourself. Oh, before I forget, in between the yelling and derogatory behaviour they responded to my mail with, they also screamed they are busy. (Yet people who order after me do get theirs in a few days or at least they get them.) As if that is an excuse to steal someone's money. "We are busy so we only fulfill half the orders, the small ones, and keep the money for everything else (the most costly ones), makes us look legit while we're basically scammers". There is actually a specific name for webshops like that, I forgot what it is, the organisations that register bad webshops know. It is a form of scamming. I will be contacting them next.
CG
Claudja G.
Warte seit 26.4.26 auf meine bestellte…
Warte seit 26.4.26 auf meine bestellte Kleidung
Habe bis jetzt nichts bekommen
Sehr enttäuschend
Geld weg
MZ
Marco Z.
Qualità e rifiniture pessime.
Qualità e rifiniture pessime.
Maglieria estiva pesante e senza forme.
Ho preso una polo che presenta 2 strati di maglieria. Pesantissima.
DG
Dave G.
Oxknit is a scam website
Oxknit is a scam website. Pure and simple!
PP
Püppi
Schöne Sachen, aber Kundenservice und Rückgabe im Problemfall eine Katastrophe!
Schöne Sachen, aber Kundenservice und Rückgabe im Problemfall eine Katastrophe!
Ich habe hier schon öfter bestellt und die Damenshirts waren bisher von der Größe und Qualität immer top. Meine aktuelle Bestellung war jedoch leider eine absolute Enttäuschung, was den Service angeht.
Ein Artikel kam direkt defekt an (ein Loch im Stoff). Zudem stimmten die Maße bei zwei weiteren Artikeln überhaupt nicht: Ein Herrenhemd fiel viel zu riesig aus (anscheinend ein Etikettierungsfehler) und ein Rock wich satte 7 cm von der Größentabelle auf der Webseite ab! Das ist alles per Fotos nachweisbar und wurde vom Support nach langem Hin und Her sogar bestätigt.
Trotz dieser eindeutigen, nachweisbaren Mängel und Produktionsfehler weigerte sich der Kundenservice hartnäckig, ein kostenloses Retourenlabel auszustellen. Eine Rücksendung ist so gut wie unmöglich, da man die Kosten für den Rückversand nach China selbst tragen soll. Erst nach einigem Druck und Diskussionen wurde mir eine Teilerstattung angeboten, um das Problem irgendwie zu lösen.
Fazit:
Solange alles passt, ist die Kleidung toll.
Wenn aber mal etwas fehlerhaft ist, fangen die Probleme an.
Ein professioneller und kundenfreundlicher Support sieht definitiv anders aus.
Die Größen bei Männern scheinen zudem sehr ungenau zu sein.
AS
Antonio S.
Impossibile rintracciare pacco
Mai arrivati, se non hai fatto un account al momento della compera e’ difficile impossibile rintracciare il pacco.
Prendere o tuoi soldi invece gli rimani facile e lì il sito è molto funzionale
CT
Carin T.
I'm shocked by the low reviews on this…
I'm shocked by the low reviews on this site. Everything I've ever gotten has been a great deal. Their stuff is not cheaply made or thin. I live in Texas. I do not need that many sweaters but this site sucks me in every time with their cute styles and designs.