I ordered the Pulse 9S Oximeter based on reviews for accuracy. The confirmation indicated the order had shipped the same day. USPS confirmed receipt of the shipment however acceptance was pending. After 4 days of "no status change," Denzel shipped a duplicate order via UPS which after 3 days indicated "package not received." Fortunately after a week the USPS shipment arrived, and the UPS delivery was cancelled. I would give a 5 star rating strictly on the response(s) from Denzel however, something is not right with Oxiline's relationship with the carriers. I am also sensing the accuracy of the product may be questionable.
RP
Robert P.
SERVICE
I erroneously ordered the wrong product but did not realize my error until after I received the product. I emailed for a refund and I received same day response from Oxiline representative Annalee. She offered a fair solution to the problem I created and I was thrilled to accept her offer. Excellent service was her guiding principle and she succeeded. Thank you Annalee. You represented Oxiline wonderfully.
ES
Esther S.
I just purchased the TENS XS PRO and…
I just purchased the TENS XS PRO and needed some help from the technician Denzel that I called. Was able to resolve this issue and am very pleased with my TENS unit.
TV
Thomas V.
Ordered two by mistake
I inadvertinley ordered two pulsometers . I was charged for two o my debit card. I returned one and have not yet been credited. Is there a reason for the delay?
CA
Colleen A K.
Excellent Customer Service
Oxiline quickly and efficiently responded to a customer service issue with my TENS Pro.
EM
Eric M.
Return and customer service interaction
I can’t comment on the BP monitor I ordered because I bought the wrong size cuff. That’s my fault. The return process couldn’t have been easier. I read their policy and reached out to them. Justine helped me with the process and even provided a shipping label. It honestly felt like a Chick Fil A level interaction even though they made no money off me. This is a company I will definitely try to purchase from in the future.
MM
Michael M.
I had some issues with the Tens getting…
I had some issues with the Tens getting started, but they were resolved professionally and patiently by a terrific tech. The device itself is a game changer.
TG
Tom G.
XS Pro - Professional grade with excellent support
After disappointing experiences with other "top-reviewed" blood pressure monitors that delivered very inconsistent readings, I did some deeper research and found the Oxiline XS Pro. This device has been quite impressive, providing the reliable accuracy I was looking for.
Unlike previous monitors with readings that fluctuated, the Oxiline XS Pro consistently gave me readings that closely align with those taken at my doctor's office. This level of accuracy is what I expected and allows me to monitor my blood pressure with readings I can count on.
Beyond its accuracy, the Oxiline XS Pro has several vey useful features. The color display is clear and easy to read, and the seamless app syncing allows for convenient tracking, analysis, and reporting of my blood pressure trends. The exported reporting graphs averages, trends, and actual reading. It was extremely easy to generate and pass on to my healthcare provider.
Initially, I did encounter a few challenges with the app, however, I was impressed by Oxiline’s responsiveness when I reached out to their support team. The support team actively listened to my feedback and the app team incorporated my findings into a subsequent update, which really showed a commitment to customer needs and their product.
The customer service provided by Oxiline has been exceptional. Their team went above and beyond to ensure they thoroughly understood my concerns and promptly addressed them. This level of dedication to customer satisfaction is truly commendable.
Key Pros:
• Exceptional Accuracy: Readings are consistent and closely match professional medical equipment.
• Color Display: Clear and easy-to-read interface with quick indication of blood pressure range.
• Seamless App Syncing: Convenient tracking and analysis of blood pressure data.
• Responsive App Development Team: Quick resolution of app issues and incorporation of user feedback.
• Outstanding Customer Service: Dedicated and attentive support.
• Professional grade device, for home use.
I highly recommend purchasing the XS Pro from Oxiline.