OwlsMatrix"OwlsMatrix" is a brand of "OWLSTEAM LTD". Registered in England and Wales No: "13155507".See Details of our business.Everything we do is rooted deeply in fashion culture. We keep track of ever changing trends, yet we are not afraid to look back for inspiration. Combining basics with bold and colorful prints, we are giving people freedom to wear what they want and how they want it. We know very well that what you wear is who you are, that is why we do our best to deliver the best possible street wear to the good people of earth.
OwlsMatrix (owlsmatrix.com) has 195 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
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195 approved reviews, newest moderated first
Dave B.
Placed an order on Nov 25th. I have no tracking number, and when I sent them an email to get support on this, there has been no answer.... not impressed
Response from OwlsMatrixDec 11, 2021
Hi. We are from Owlsmatrix, We are so sorry for this inconvenience. Please send us your order number or the email you use to purchase. We will check the package. Thank you
Jude M.
I bought some Christmas decorations from Owls Maxtrix LTD only to find they were very different from the picture on the website. The photo shows a 3D item however, the reality is it is a flat cut out piece of clear plastic with a transfer on it. When I asked for my money back, I was declined with the comment ".....we have posted the product description on the website that all ornaments are made by acrylic, not 3D toys." I wasn't wanting them as toys. I still think it's false advertising with the photos they use. I suggested they change the photos. Such a disappointing experience.
Barry H.
Update - This company made the offer to supply a new shirt, and although it didn't arrive in time for Christmas Day, they did not charge me and I greatly appreciate the effort they went to to assist me. I have changed my rating from 1 star to 4 star - Thank you :-) Ordered a Christmas shirt which was well under the size they claimed. Happily they offered to send me another one at base price. Received an email 10 Dec 2021stating that sometimes products go missing and mine appears to be one of them. Once they receive "the report" they will send another one. Well that doesn't help me as it is December 10th 2021 and there is no way known they will get me my shirt before Christmas Day. A con, a scam ? who knows, we shall see, but just be aware of this group, sadly I say :-(
Response from OwlsMatrixDec 10, 2021
Hi. We are from Owlsmatrix, We are so sorry for this inconvenience. Please send us your order number or the email you use to purchase. We will check the package. Thank you
Victor
I ordered a Christmas shirt from here a little over one week ago and have not received any info to my email that the order has been made. I'm hoping to get the shirt before the 14th of December but looks like it might be a scam
Response from OwlsMatrixDec 9, 2021
Hi. We are from Owlsmatrix, Please send us your order number or the email you use to purchase, we will check this package. Thank you
Leonardo Aguirre G.
I write here a review 6 days ago, very disappointed, and they respond telling me in no more of 3-5 days you are going to have your track number. And guess what? 6 days and nothing. I read the policy, and all the time they say to need, before sending a package it’s already pass. I need to know when are arriving all this items because are Christmas gifts and it’s little time before that. Terrible experience!!!
Response from OwlsMatrixDec 9, 2021
Hi. We are from Owlsmatrix, Your order 33586. We send you the tracking number RABEE RBMX916858358180200448. Your order is on the way to RABEE unit. Hope that you can be patient to wait this order. Thank you so much.
Светлана И.
спустя 3 недели так и не пришло письмо об отправке пакета. стоит ли ожидать свой заказ вообще???заказ №37024
Response from OwlsMatrixDec 9, 2021
Hi. We are from Owlsmatrix, Your order 37024. Your item is in process. Because of large number of orders, process is overloaded. We will send you tracking number when it's available. Thank you so much https://owlsmatrix.com/pages/shipping-policy
Anatoliy N.
I made an order No. 35975 26.11.2021. It still hasn't been updated. Where is the track number? When can I expect delivery?
Response from OwlsMatrixDec 8, 2021
Hi. We are from Owlsmatrix, We are so sorry for this inconvenience. We send you the tracking number RU833287303NL. Your order is on the way to your delivery unit. Hope that you can be patient to wait this order. Thank you so much.
Roger F.
ordered on the 16th of november. it is now the 7th of december, my order status simply says "unfulfilled" nothing to say its even shipped. i wanted to wear the shirt i ordered to a christmas party. unless it shows up tomorrow i wont be able to. glad i payed with paypal. this might have to go to them for a refund. even crap from wish gets delivered faster than this.
Response from OwlsMatrixDec 8, 2021
Hi. We are from Owlsmatrix, Please send us your order number or the email you use to purchase, we will check this package. Thank you